Comments on: Staples Easy Rebates Horror Story

By: C. Wood

C. Wood — Fri, 13 Jan 2012 22:34:32 +0000

This was a “hoot!” And I am about to submit two separate rebate entries to the same address in El Paso TX. Not looking forward to this ride.

By: Steve

Steve — Tue, 15 Nov 2011 20:49:21 +0000

I purchased a ream of HP paper, and entered the rebate receipt information on the website. 6 weeks later I find the receipt and decided to check on the rebate. After I logged into the stapleseasyrebate website. The status showed check issued when I selected the paypal option.
3 hours later, guess what shows up in my paypal account.
I bet staples hopes you forget about the rebate and only issues it when you check up on the status. I smell fraud.

By: Anonymous

Anonymous — Tue, 27 Sep 2011 18:11:01 +0000

Staple’s makes their rebate system very hard to use and when you call their number all you get is recording. There are no humans working at Staples just an annoy computer voice. That’s why can can get a rebate.

By: Eraserhead

Eraserhead — Wed, 22 Jun 2011 22:16:37 +0000

read this before you make your next purchase at Staples:
[Deleted link to obnoxious, offensive blog which says far more about the person who publishes it than it does about Staples. - ed.]

By: Eraserhead

Eraserhead — Wed, 08 Jun 2011 21:19:37 +0000

Staples is a f*#!^$ mess- Read this from a currently employee:
[Deleted link to obnoxious, offensive blog which says far more about the person who publishes it than it does about Staples. - ed.]

By: maekay

maekay — Tue, 10 May 2011 20:41:19 +0000

After reading the above, I feel that Staples is getting a very bad reputation.
After sending all the information regarding a rebate by Email
I received a card from them which says:
Thank you for participating in this promotion. Unfortunately we could not honor your request due to the following reasons
HP Multipurpose Paper Ream
. product limit exceeded (clerk told me I could get rebate on 2 pkgs.)
.All required products were not submitted. Eh? (I just bought two packs.
and included the sales slip’s required numbers.)
. Exceeds limit: HP Multipurpose paper ream. (How- when the clerk told me I could buy two and get a rebate on both.)

I have read the above problems to get rebates back and have resolved that Staples had better get another rebate supplier. Obviously someone is making money on the side. I don’t buy there often, but I will never purchase anything that includes a rebate unless it is at the time of purchase. I really don’t need to be involved with thieves, which is what they are.

By: Joe

Joe — Tue, 15 Mar 2011 13:24:44 +0000

Staples promotes itself with the easy button and “That was Easy” motto. They should change their motto to “that was a pain in the butt”. I just bought ink for my printer and copy paper with an “easy” rebate. I had to search Google to find the web page and input numbers off bar codes from a 2 foot receipt. “My check for $2.99 should arrive in 4-6 weeks”. The site should read “Please feel feel free to print out the multi colored confirmation using our overpriced ink”. This print out would cost as much as the rebate! The ink cost $53. It will last 2 weeks. I bought a new iphone4 for $49. Staples “we make your life harder and make you pay way too much”. Goodbye Staples. I’m done with your company. Time to learn from Target. They don’t complicate your busy life. You get in & out, Staff is always available. Rain checks are easy.NO REBATES. Circuit City was famous for the REBATES. Look what happened to them. BANKRUPT!

By: Tom

Tom — Wed, 26 Jan 2011 02:24:14 +0000

I purchased a HP 4500 Printer, copier, fax machine in mid Dec. It jams constantly and doesn’t perform. Took it back to the Staples Store in Spokane and they told me I missed the 2 week return prochedure by a week. Now I have to send it back to your Corp office. But they wouldn’t supply an address for shipping to this office – only an 800 # to call. I called twice last week and after 20 minutes I got caught in the phone tree maze. Finally made contact the next Tuesday and was told I’d receive an e-mail message immediately which would include this super secret address. It hasn’t arrived all day. I’ll never go there again, there’s an Office Depot up the street and I’ll get my paper and office products from them. As far as office equipment, I should have bought this machine at Costco, no hassle, good service, and no phoney Corporate runaround.

By: B Andrews

B Andrews — Wed, 24 Nov 2010 21:47:45 +0000

Horrible story, but I can’t say the same for my Staples store. I actually like going in just to look around. When I look on-line all my business transactions are there all rebates paid promptly. Exchanges no problems and have only had one unpleasant day there and I think the employee was just having a bad day, because she is a very nice person. Every one there are just as helpful and accommodating as possible. You need to move to my town.

By: susan

susan — Wed, 21 Jul 2010 01:27:36 +0000

I received a $20 rebate on an item I purchased at Staples about 6 months ago. I’ve tried about 8 times at different stores-supermarkets, retail stores and still have not been able to redeem it. I contacted Staples and even after I tried to redeem it using their very specific method to accomplish that, it still was refused. Obviously, Staples wants recipients to jump thru so many hoops that they will give up -saving them the $20. My next step is to return the original item I purchased and not shop at Staples anymore. Anything they sell I can buy elsewhere and will do that.