This is not just a small inconvenience anymore, and a stolen card could happen to anyone. It is my understanding that the Corporate Program is supposed to be properly administered by the firm to enable the quick replacement of lost or stolen cards. How can we ‘customers’ find out what plans are going to be put into place to ensure this does not happen to anyone else?

FROM THE MBTA WEBSITE
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How is the new online MBTA Corporate Pass Program better than the old consignment program?
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The new, state-of-the-art MBTA Corporate Pass Program provides an electronic ordering, reporting and tracking platform (web order, electronic fulfillment, electronic payment) and automatic reloading of CharlieCards. The new program is much more flexible and dynamic than the previous program, providing more pass options to further assist companies with providing a transit benefit to all employees, including occasional transit users. Furthermore, the new program provides additional service options including the replacement of lost or stolen CharlieCards and utilization reporting for CharlieCard recipients which can be used to meet the State of Massachusetts Auto Insurance discount requirement.

I am amazed when I go to other cities to find how clean, pleasant, and user friendly public transportation can be.

Why?

The MBTA did not plow snow from the parking lot.

No parking was available. None.

MBTA buses could not even access the lot to get to the bus stop.

There was not even a path plowed to the platform. Commuters had to walk through large snow drifts just to get to the train. Horrible mismanagement. Shame on the MBTA!

Hello,
This complaint involves driver number #### of bus route 39 on 12/3/09 at 8:55am. I boarded a very crowded 39 bus at Riverway at approximately 8:54am, preceded by a few individuals. I was the last passenger to board. A middle-aged woman with a cane was just in front of me and thickly crowded by students, but with space to move back into the bus. Instead of moving back into the bus, she chose to fiddle with her handbag or something or other in her hand. I was stuck standing on the disabled persons ramp by the door. The driver said, “You need to move back. You can’t stand there.” I responded, “I’m trying but there’s no room to move.” I certainly did not wish to jostle a woman with a cane. He insisted. I explained again that there was no room. INSTEAD OF ASKING PEOPLE TO MAKE ROOM, most especially the woman with space in front of her, he merely insisted on my moving again and said, “If you don’t want a ride…” and started to pull over. I was on my way to work and didn’t have time to lose. I tried to push past the woman, who thereupon gave a yelp of annoyance and said “Hey there!” I looked at the driver and said, “See?” He responded, “This conversation’s over. This conversation’s dead. Move back.” It was fortunate that my having inconvenienced the woman prompted her to move farther back in the bus, thereby affording me room to move back myself. I sat peacefully and quietly for the entirety of my commute to work, whereas the woman (who seems to have known the driver) walked up and talked to him AS HE DROVE THE BUS all the way to her destination about 5 stops away. At my destination, Clarendon St. stop in Back Bay, I requested the driver’s badge number. He grumbled “####” and just looked at me with a sour expression while I informed him briefly as I stepped out of the bus that “I’ll be reporting you today.” He thereupon audibly called me a “mother-f***er.” I am disgusted by the way I was treated this morning. Not only was I offended by the sheer rudeness and foul-mouthedness of the driver, but I’m also disturbed by something a bit more fundamental. I was publicly embarrassed by the driver, and I am inclined to feel that it was based on age-appearance and perhaps even race. I am a 32-year-old (supply any race) professional. However, I live in a college neighborhood and have a youngish appearance. As soon as I boarded the bus, the driver made me feel like dirt and as though I had done something wrong. I seriously feel as though I was perceived and treated thus because the driver has negative perceptions of (supply any race) and/or young people. Also, the driver’s failure to encourage the woman (of the same race as himself) to move back to make room for me to move while publicly embarrassing me reinforces this perception. Nothing explicitly racist was said, but I was made to feel extremely extremely extremely uncomfortable and I feel that this was due to my being (supply any race) and having a youngish appearance. Regardless of my perception, the driver shouldn’t treat anyone that way for any reason. All I want to come of this complaint is an apology. That’s all. A sincere apology from the MBTA for the treatment I received.
Thank you.