Comments on: Jordan’s Furniture warranty: buyer beware

By: Bubba

Bubba — Tue, 13 Apr 2010 21:02:41 +0000

We have USUALLY been very happy with Jordan’s Furniture. It is a big time commitment to try to find furniture that you like and fits your budget.
We finally after about 5 months of searching found the sectional we wanted. We were told by the sales person that we should buy the fabric protection as they are no longer making this set and if ANYTHING happens within 5 years they will replace the set.
We were told that we were getting a brand new set and were very happy to get it. Upon delivery I called them to let them know that some of the bun feet had scratches and one was chipped. Since we had the fabric protection, they would come out and fix it. Well about an 1 hour later JF calls to see if the sectional was delivered, and by the way there is a whole in the left arm! I search and can only find a whole in the right arm so assume that that is the section that is damaged. They will be getting a new one out to me in 5 weeks.
So I am fine with that….or so I thought.
Well 5 weeks and the new section comes out ( I had said the night b4, watch them deliver the wrong side) you guessed it! wrong side came, or so I thought.
Yes I have had the sofa in the house for 6 weeks or so but was not looking for a fixed section on the arm. They actually delivered me a section of the sofa that was fixed. So they must of known that it was damaged. Why would they deliver it?
They told me the best that they could do was give me 20% back…But why did I purchase the furniture protection to get a damaged couch?
Not sure what to do…

By: Carl

Carl — Thu, 31 Dec 2009 15:44:21 +0000

I am actually thinking of putting it on You Tube.

By: Carl

Carl — Thu, 31 Dec 2009 15:42:15 +0000

LCD television that weighs about 45 pounds.

By: jik

jik — Tue, 29 Dec 2009 19:18:48 +0000

I'd be curious to know how heavy your TV is and whether the documentation that came with the entertainment center indicated a maximum supported weight for the TV shelf. Because if your TV is less than the maximum supported weight according to the documentation, then one could argue that the product has violated the implied warranty of merchantability or fitness for a particular purpose and you could sue Jordan's to get them to fix it or refund the purchase price. The FTC has more information about this.

By: Carl

Carl — Tue, 29 Dec 2009 16:39:44 +0000

I purchased an entertainment center four years ago at Jordan’s. After a few years it started sagging in the middle. It’s sagging so bad now I had to take my TV off of it because I thought it was going to collapse. I paid almost $800.00 for it. I called Jordan’s about it. They came up with a few options (me paying someone to come out and look at it and me paying if it could be fixed). I passed on that one. The other one was to give me a $75.00 credit for a future purchase. I’ve probably spent at least $10,000 in that store. Customer service seems to have suffered since they sold it to Warren. They sent me the $75.00 credit but I’m thinking the quality of their furniture is suffering and it’s time to shop somewhere else.

By: jik

jik — Mon, 30 Nov 2009 02:11:52 +0000

Two points:

1. If you sell a customer a warranty on a product manufactured by a third party, and the third party stops manufacturing the product and then it breaks within the warranty period, then the right thing to do is to replace the product with an equivalent one at no charge to the customer, not to make the customer pay more just to get a comparable replacement.

2. Jordan’s is a huge purchaser of furniture. They can, and at times do, control which products continue to be manufactured and which don’t.

By: Carol

Carol — Sat, 28 Nov 2009 05:00:09 +0000

You DO know that Jordan’s does not MAKE the furniture, they sell it. So, of a manufacturer discontinues an item, it is not the retailer’s fault…

By: belle

belle — Mon, 14 Sep 2009 19:18:15 +0000

Wow, sorry to hear about your trouble but thank you for sharing with us and warning against Jordans.

I bought a sofa set at Jordans a couple years back, waited 2 months for it to be delivered. Finally when the set was delivered, there was a VERY obvious flaw in the fabric(all over the entire 2 couches). When the tech came out to look not only did he agree that the fabric was flawed but informed me one on the feet was broken in the back(and I should not even be sitting on it)! SAME THING, this model had been discontinued so I could not even have a replacement of the same couch. Do they feed that line of crap to everyone? They also issued me a credit, and I went down to chose a new set. Completely ridiculous, and a complete hassle around the Holidays.

By: jik

jik — Thu, 16 Jul 2009 10:45:48 +0000

Ultimately, American Leather, not Jordan’s is responsible and AL should have been notified.

Jordan’s Furniture services the warranties for all the furniture they sell. This is not unusual in the retail world — often even when the original manufacturer provides the warranty, it is serviced through the retailer.

By: Gail

Gail — Thu, 16 Jul 2009 05:05:08 +0000

This is a very odd story since the manufacturer warrants the furniture against defects for 5 years. Ultimately, American Leather, not Jordan’s is responsible and AL should have been notified.