I received on December 26 this response to the complaint I sent on December 22:
Thank you for your e-mail regarding the Brighton, MA CVS/pharmacy location. I am able to help you with this matter.
Please accept my apology for the condition of our Exterior Grounds. I have contacted [name elided], District Manager and made him aware of your comments. He will address your concerns with the Store Manager and Staff to correct this from recurring. I hope that you will give CVS/pharmacy another chance to prove that we are dedicated to customer service.
Thank you once again for bringing this matter to our attention. Please contact me via email if you would like to speak with [name elided] directly. I look forward to hearing from you.
That’s a pretty good response! What remains to be seen is if the sidewalk actually gets shoveled after the next snowfall.