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	<title>Comments on: MBTA Customer Service Time Warp</title>
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	<link>http://blog.kamens.us/2009/01/22/mbta-customer-service-time-warp/</link>
	<description>Musings of an indignant mind</description>
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		<title>By: jik</title>
		<link>http://blog.kamens.us/2009/01/22/mbta-customer-service-time-warp/comment-page-1/#comment-103266</link>
		<dc:creator>jik</dc:creator>
		<pubDate>Fri, 23 Jan 2009 18:44:18 +0000</pubDate>
		<guid isPermaLink="false">http://blog.kamens.brookline.ma.us/~jik/wordpress/?p=396#comment-103266</guid>
		<description>&lt;em&gt;I wouldn’t be surprised if in a day or two someone from MBTA notices and sends out an apology email…&lt;/em&gt;

Indeed:

&lt;blockquote&gt;
&lt;pre&gt;
From: &quot;cssheat@mbta.com&quot; &lt;cssheat@mbta.com&gt;
To: jik@kamens.brookline.ma.us
Cc: chowze@mbta.com, kmennella@mbta.com, jleblanc@mbta.com, MCRS2TEAM@mbta.com
Subject: Thank you for contacting the MBTA
Date: Fri, 23 Jan 2009 12:38:38 -0500

Due to a technical problem, an email was sent to you in error on January
22, 2009.  This email was for a prior issue you reported to the MBTA.   We
apologize for any inconvenience that this may have caused you.

Please feel free to contact our Customer  Support  Services Department at
(617) 222-3200 or (800) 392-6100 if you have any questions.

Sincerely,

MBTA Customer Support Services

*** DO NOT RESPOND TO THIS EMAIL. IT IS FOR INFORMATION ONLY ***

...
&lt;/pre&gt;
&lt;/blockquote&gt;</description>
		<content:encoded><![CDATA[<p><em>I wouldn’t be surprised if in a day or two someone from MBTA notices and sends out an apology email…</em></p>
<p>Indeed:</p>
<blockquote>
<pre>
From: "cssheat@mbta.com" <cssheat @mbta.com>
To: <a href="mailto:jik@kamens.brookline.ma.us">jik@kamens.brookline.ma.us</a>
Cc: <a href="mailto:chowze@mbta.com">chowze@mbta.com</a>, <a href="mailto:kmennella@mbta.com">kmennella@mbta.com</a>, <a href="mailto:jleblanc@mbta.com">jleblanc@mbta.com</a>, <a href="mailto:MCRS2TEAM@mbta.com">MCRS2TEAM@mbta.com</a>
Subject: Thank you for contacting the MBTA
Date: Fri, 23 Jan 2009 12:38:38 -0500

Due to a technical problem, an email was sent to you in error on January
22, 2009.  This email was for a prior issue you reported to the MBTA.   We
apologize for any inconvenience that this may have caused you.

Please feel free to contact our Customer  Support  Services Department at
(617) 222-3200 or (800) 392-6100 if you have any questions.

Sincerely,

MBTA Customer Support Services

*** DO NOT RESPOND TO THIS EMAIL. IT IS FOR INFORMATION ONLY ***

...
</cssheat></pre>
</blockquote>
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	<item>
		<title>By: abbasegal</title>
		<link>http://blog.kamens.us/2009/01/22/mbta-customer-service-time-warp/comment-page-1/#comment-103264</link>
		<dc:creator>abbasegal</dc:creator>
		<pubDate>Thu, 22 Jan 2009 20:24:27 +0000</pubDate>
		<guid isPermaLink="false">http://blog.kamens.brookline.ma.us/~jik/wordpress/?p=396#comment-103264</guid>
		<description>Things like this happen periodically -- presumably someone did some maintenance and accidentally caused a whole bunch of emails to be re-sent.  I wouldn&#039;t be surprised if in a day or two someone from MBTA notices and sends out an apology email...</description>
		<content:encoded><![CDATA[<p>Things like this happen periodically &#8212; presumably someone did some maintenance and accidentally caused a whole bunch of emails to be re-sent.  I wouldn&#8217;t be surprised if in a day or two someone from MBTA notices and sends out an apology email&#8230;</p>
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