Comments on: Another airline screwup you just will NOT believe: Continental puts my unaccompanied minor daughter on the wrong plane!

By: jik

jik — Wed, 05 Oct 2011 04:55:04 +0000

http://blog.kamens.us/2009/06/16/for-those-who-say-we-should-have-flown-with-our-daughter/

By: YAZ

YAZ — Tue, 04 Oct 2011 22:38:12 +0000

WAO, this is very wrongful and Im with you folk that the Continental Crew did a very BIG Mistake, HOWEVER I still dont get how PARENTS still allow their CHILDREN of ages 12yrs and younger to FLY alone without one of the parents being there,,, I understand the circumstances call for one or the two parents to do it, and is a big responsability for any airline or business that wants to be responsible for your child of that age…. they do charge lots of money for that service as well,,,, call me crazy but being a MOTHER of TWO Boys I dont ever send them on a PLANE or a BUS (unless is a school trip and Im a volunteer) ALONE…..

By: Lost in Transition

Lost in Transition — Mon, 25 Jan 2010 03:36:58 +0000

[...] employees. The child’s grandparents were waiting to pick her up in Cleveland. But M… ended up in Newark, [...]

By: Cara

Cara — Tue, 23 Jun 2009 15:21:05 +0000

To add to my angst is what happened with your daughter – my daughter is leaving on Saturday from MA to KY via OH. Prayers for her safe flight and arrival are appreciated.

By: Flo

Flo — Mon, 22 Jun 2009 09:04:44 +0000

Besides the childs safety… and the worries if the parents, already discussed widely here: I think everyone with children would be furious…

=> there is a real safety issue here. How can a flight leave without all passengers on board (but take their luggage)? Even in times of suicide attacks this is? should be basic operational procedure???

By: John555

John555 — Sat, 20 Jun 2009 16:30:38 +0000

Express Jet failed on so many different levels by sending this child to the wrong city. The most important thing here is that the child was never in any danger. The parents paid for an UM ticket and the child was never unoccupanied. I’m not saying what the airline did wasn’t wrong. Believe me I am a parent and I would be VERY UPSET that my shild was delayed getting to me- but I would also respect the fact that my child was safe the entire time. It is not as if the child was wondering around the terminal alone. Again, ExpressJet dropped the ball- no excuses– but thankfully the kid was never in any danger.

By: Earl

Earl — Fri, 19 Jun 2009 18:01:54 +0000

Lawrence Kelner, CEO of Continental Airlies is reported to have had his compensation “slashed” to around 5 million per year for 2009. Perhaps if he were to pay from his own pocket everytime the airline under his direction screwed up service would improve?

As a long-time flyer, I know that airlines have dramatically reduced service on flights in an effort to sustain EBIT. Unfortunately, cutting salaries and increasing hours for flight attendants, gate agents and pilots results in this type of failure more frequently. I hold executive management responsible for putting in place conditions that not only allow but promote work-arounds to meet deadlines. And we all know the only way to get to managements attention is with money. My guess is that $75 isn’t going to grab their attention.

Put the screws to them!

By: jik

jik — Fri, 19 Jun 2009 01:52:23 +0000

Please give an update to let us know how your daughter is! She might have been frightened when no one arrived to pick her up.

Thaks for asking. She’s just fine. This incident affected us much more than it affected her.

By: UMNRs – Unaccompanied Minors | Flight Wisdom

UMNRs – Unaccompanied Minors | Flight Wisdom — Thu, 18 Jun 2009 21:42:27 +0000

[...] issue of unaccompanied minors has come into the news lately, courtesy of Jonathan Kamens. Kamens put his daughter M… on a flight to Cleveland out of Boston on Sunday to visit her [...]

By: rosa

rosa — Thu, 18 Jun 2009 20:25:40 +0000

Please give an update to let us know how your daughter is! She might have been frightened when no one arrived to pick her up.