Of course you have every right to be upset and to ask for an explanation of what happened. From everything that I have read, it sounds like Continental did an outstanding job handing the situation (other than their initial error, of course) – making sure that your child was never left unattended at any point, and then were open and honest with you about the situation after it happened. I’m glad that you have been able to acknowledge that, and hope that this will allow you to bring some closure to it.

It sounds like they want to make it right for you, and I expect that they will use the very unfortunate mistake to tighten up their procedures to prevent it from happening again.

In this day and age when there are so many stories of harm happening to our children, it is nice to see a situation where the system really did work, albeit not perfectly, but still worked to ensure the safety of your daughter. That is of course what is most important.