Comments on: Design defect in American Leather sleeper sofa sold by Jordan’s Furniture

By: Anonymous

Anonymous — Tue, 25 Jan 2011 00:30:01 +0000

sounds crazy but i hope all is satisfied now… that’s is quite a dent in the industry.
well, that’s a good insight for clientele explanation and information resource option.

By: jik

jik — Sun, 19 Sep 2010 01:31:50 +0000

If there had been no problem with the design that used zippers, then American Leather would not have obsoleted that design and replaced it with the current design that uses baffles.

Furthermore, when I went to Jordan’s the most recent time to get my sofa replaced with one with baffles, the salesman with whom I dealt told me explicitly that they had had a lot of problems with the zippers, and that they pressured American Leather to change the design, and that Jordan’s is a large enough retailer that when they have problems with a design and pressure a manufacturer to do something about it, they tend to get results.

All of this, combined with the fact that the zippers failed in exactly the same way on two different sofas, makes me rather doubt your claim that this issue “is a rare one.”

By: Michael Robinson

Michael Robinson — Fri, 17 Sep 2010 23:32:51 +0000

I have been selling American Leather Comfort Sleepers for many years and firmly believe in the product. The issue this consumer had with the zipper is a rare one and very unfortunate. I have had this happen only once in the last five years and Unique Interiors with the help of American Leather had the zipper replaced and replaced within a few weeks of the reported damage. Remember your warranty is only as good as the store you purchase from. Read my blog for more info http://uniqueinteriors.com/blog/?p=160

By: Jordan’s finally makes good on defective sofa « Something better to do

Jordan’s finally makes good on defective sofa « Something better to do — Mon, 12 Apr 2010 18:16:38 +0000

[...] couple months ago, I posted here about the defective American Leather sleeper sofa sold to us by Jordan’s Furniture. In a [...]

By: Sofa Shopper

Sofa Shopper — Sun, 11 Apr 2010 21:34:29 +0000

So, what was the upshot? How did they respond?

By: David

David — Wed, 03 Feb 2010 02:02:32 +0000

Agreed…I refuse to buy from Jordans. We just replaced ALL the furniture (spent a pretty sum of money too) in our living room this past summer, and – while we love to take our kids to the Reading Jordan’s for the water fireworks and bean-town every now and then – my wife and I both clearly emphasized to each other … within minutes of our first talk about furniture replacement … that neither of us thought Jordans should even be considered as a place we would buy from. This was a simple decision which was emphatically reached simply because they’d put my sister and her family through quite a nasty and rude ordeal to get a sleeper-sofa they’d purchased there fixed when it started to visibly come apart … within the warranty period! They actually had a person come out to their place to look at it and try to convince them “that’s normal…you shouldn’t worry about it”. I saw it…it was not normal…it was very clearly coming apart due to bad quality in either design or materials! They too were given a store credit and ended up “buying up to a better model” in order to try avoid the same issue, and ended up with a product that also has had it’s defects…but small enough that they’ve simply not had the desire to go through the same ordeal with Jordan’s to try to get it fixed. I’m not normally a vulgar guy, but the guy’s who run Jordan’s and decide their business practices are ones that I’ve used language not fit to print here…and I still consider it a proper labeling to this day.

My recommendation to anyone is 1) don’t buy from them. 2) If you DO buy from them: Use a credit card that will do a full chargeback for you should the product prove defective IN ANY WAY within the warranty period…and plan on simply doing that chargeback should Jordan’s decide to give you a hassle about it! Call your credit card company before you go to the store and verify they will do this for you should the store give you hassle about a defective product!

By: Camilla

Camilla — Tue, 02 Feb 2010 16:38:25 +0000

I have a long sad tail of a failure of Jordan’s to do a warranty repair on our couch. I gave up on getting it fixed (and on Jordan’s altogether) because I was feeling too scattered to keep escalating.

The summary of our issue is that the fabric ticking on the surface that the cushions sit on is covered under the ‘surface treatment’ warranty, which stipulates that you must call them within 24 hours of the problem occurring. And since this fabric tore in a wear-related manner (it couldn’t take the tension it was under), and it’s hidden from view, I couldn’t pinpoint when exactly the failure happened, and they refused to repair it under either warranty.

I do hope you manage to nail it to them.