(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.)
(If you’re trying to find out how to complain to US Airways, see this posting.)
March 10, 2009
Chairman and Chief Executive Officer
111 West Rio Salado Parkway
Tempe, AZ 85281
Dear Mr. Parker,
I am writing about the outrageous experience which has prompted my wife and I to decide that we will never willingly fly on US Airways again. I will also tell you about my efforts to share our experience with as many people as possible and to urge our elected representatives to take action to make what happened to us a thing of the past.