JanSport packs have a lifetime warranty.  Following the instructions on the JanSport Web site, I sent the pack in for repair or replacement.  The Web site promised a turnaround time of about two weeks.

About a week and a half later, I got this amusing postcard in the mail:

A couple of days later, about two weeks after I sent it, my backpack arrived, fully repaired, with this card enclosed with it:

It’s a little sad that the quality of customer service in this country has gotten so bad that it is remarkable for a company to have a good warranty and honor it cheerfully and quickly, but there you go.  Thanks, JanSport!