On Monday, July 12, I rented a ZipCar for an hour to go grocery shopping. During the half hour I was in the store, some asshole thief put a grapefruit-sized dent in the bumper of the ZipCar and drove off without leaving any contact information.
I called ZipCar immediately on my cell phone. The rep with whom I spoke first verified that everyone was OK and then went through the “customer was in an accident” script quickly, efficiently, and politely. I received email within minutes of our phone call telling me everything I needed to know and do. It was all quite reasonable.
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