Citizens Bank “upgraded” their online banking site over the past two weekends. This morning, when I attempted to log in, here’s what I experienced: 30 seconds to load the initial login page 72 seconds to load the identity verification page (i.e., “you’re using a computer without one of our cookies already in its browser cache,… Read More »
Citizens Bank has been particularly idiotic recently. Here’s the round-up of all the disappointments we’ve suffered at their hands…
July 23, 2010 Lawrence Fish Executive Chairman RBS Citizens, N.A. 1 Citizens Plaza Providence, RI 02903-1344 Dear Mr. Fish, Please find enclosed a complaint about your institution which I just filed with the office of the Attorney General of Massachusetts. You promised me a $50 promotional credit and then never paid it. I spent almost… Read More »
I have to confess that at this point it seems like posting examples of Citizens Bank incompetency is sort of like beating a dead horse, but here’s one that might amuse a few people. (Stay tuned for a future post about the >$300 in fees that Citizens Bank stole from me, which I’m holding off… Read More »
Last July, when we were preparing for our trip to Israel, I called Citizens Bank and asked this simple question: “What is the least expensive way for me to get Israeli sheqels out of my Citizens Bank checking account?” In response, the customer service representative told me the following: The fee for withdrawing currency from… Read More »
The Citizens Bank Web site recently added a new feature: bill payees can be put into groups. When you first visit the “Add/Manage Groups” page, it looks like this: The first stupid UI decision should be obvious after a moment’s thought. Once you’ve set up your groups, you will rarely if ever create new ones,… Read More »
At 9:45am on a weekday:
I recently sent Citizens Bank, the issuer of our primary credit card, a letter disputing a charge on the card. Being eminently familiar with the rules surrounding such disputes, I included in my letter all of the required information. A week or so later, I got back this letter:
Those of you who have been reading the ongoing saga of my dissatisfaction with Citizens Bank will no doubt be pleased to hear that it is nearly at an end. Last week, my wife and I transferred our home equity line to Century Bank and opened a checking account there, and we applied for a… Read More »
My wife and I recently closed our Citizens Bank checking account and home equity line of credit (HELOC) and opened new ones at Century Bank. We decided to do this after many unsatisfactory interactions with Citizens. We’ve learned a lot about Century in the short time we’ve been doing business with them. I wanted to… Read More »