Tag Archives: Cleveland or Newark?

Another airline screwup you just will NOT believe: Continental puts my unaccompanied minor daughter on the wrong plane!

I took my ten-year-old daughter to Boston Logan Airport this morning to put her on a Continental flight to Cleveland, where my in-laws live, as an unaccompanied minor.  The gate agent took all the paperwork and escorted my daughter down the jetway, and then proceeded to put her on the wrong airplane. There were two… Read More »

Reported to the FAA

I just sent this to the FAA safety hotline.  They claim that submissions to the hotline are reviewed daily and I should hear back within three business days.  We’ll see. I just sent this to the FAA safety hotline.  They claim that submissions to the hotline are reviewed daily and I should hear back within… Read More »

News media roundup

Here’s a round-up of what the news media have done with this story… I sent a tip to the Boston Herald and never heard back from them. I sent a tip to the Boston Globe and never heard back from them. I sent a tip to WBUR (90.9 FM) and never heard back from them. Not… Read More »

Conversations with Continental

Two conversations with Continental, one Sunday evening with a supervisor at Logan Airport, one Monday afternoon with a corporate customer relations representative: Two conversations with Continental, one Sunday evening with a supervisor at Logan Airport, one Monday afternoon with a corporate customer relations representative: