As of the beginning of the year, my employer is using PayFlex Systems to administer their healthcare flexible spending account (FSA).
My experience in the past with third-party FSA administrators has ranged from mediocre to bad. However, this time I’m writing to give kudos, because when I went today to submit my first claim through PayFlex’s self-service Web site, I discovered that they have an intelligent, well-designed, innovative claim submission process, the kind that makes you say, “Why the heck can’t everybody do things this way?”
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