October 16, 2009
James Dimon
Chairman and CEO
JPMorgan Chase & Co.
270 Park Avenue
New York, NY 10017-2070
Dear Mr. Dimon,
This letter concerns my Chase Visa card, account number **** **** **** ****.
I am writing to describe to you Chase’s recent abject failure to provide me and others with a minimally acceptable level of customer service, on the off chance that maybe, just maybe, there is someone at your company that cares enough about service to actually do something about my complaints. I will also be posting this letter, as well as any response I receive, on my popular consumer-advocacy blog.
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