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	<title>Something better to do &#187; math literacy</title>
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	<description>Musings of an indignant mind</description>
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		<title>(not) Taking advantage of math-challenged Home Depot employees</title>
		<link>http://blog.kamens.us/2009/09/30/not-taking-advantage-of-math-challenged-home-depot-employees/</link>
		<comments>http://blog.kamens.us/2009/09/30/not-taking-advantage-of-math-challenged-home-depot-employees/#comments</comments>
		<pubDate>Wed, 30 Sep 2009 21:30:04 +0000</pubDate>
		<dc:creator>jik</dc:creator>
				<category><![CDATA[Consumer activism]]></category>
		<category><![CDATA[Home Depot]]></category>
		<category><![CDATA[math literacy]]></category>

		<guid isPermaLink="false">http://blog.kamens.brookline.ma.us/~jik/wordpress/?p=967</guid>
		<description><![CDATA[A few days ago, I went to Home Depot to buy a big roll of outdoor carpet &#8212; 12&#8242; x 20&#8242; &#8212; for our back yard.  After rolling and cutting the carpet and wrapping it in cellophane, one of the two sales associates assisting in this endeavor whipped out a calculator, punched in a few [...]]]></description>
			<content:encoded><![CDATA[<p>A few days ago, I went to Home Depot to buy a big roll of outdoor carpet &#8212; 12&#8242; x 20&#8242; &#8212; for our back yard.  After rolling and cutting the carpet and wrapping it in cellophane, one of the two sales associates assisting in this endeavor whipped out a calculator, punched in a few numbers, and then announced that I was purchasing 1.44 square yards of carpet.  He left the scene to fetch a big enough cart for me, and the other associate wrote &#8220;1.44 sqyds&#8221; on the wrapped carpet.</p>
<p>&#8220;How much carpet did you say I was buying?&#8221; I asked with bemusement.</p>
<p>&#8220;1.44 yards,&#8221; he responded.</p>
<p>&#8220;Hmm.  That doesn&#8217;t sound quite right.  Let me see what I get.&#8221;  I took out my BlackBerry, launched the calculator application, and talked &#8220;to myself&#8221; while clicking away.  &#8220;Let&#8217;s see&#8230; 12 feet times 20 feet is 240 square feet.  I think dividing by 9 will give me square yards.  That gives 26.6.&#8221;  Then I turned to the associate.  &#8220;26.6 square yards sounds a bit more reasonable than 1.44 for a piece of carpet that big, don&#8217;t you think?&#8221;</p>
<p>He looked as if he was thinking about it for a minute, asked me to repeat the number I came up with, crossed off the &#8220;1.44 sqyds&#8221; on the roll, and replaced it with &#8220;26.6 sqyds&#8221;.</p>
<p>It&#8217;s sort of sad that Home Depot hasn&#8217;t figured out how to either adequately train its staff in to handle the simple math problems they encounter every day, or how to post a chart next to the carpet rolls (which should be easy, since all they&#8217;re all 12&#8242; wide).  It&#8217;s somewhat sadder that an adult who presumably graduated from high school is incapable of solving this trivial math problem.  But what&#8217;s saddest at all is that the two adults helping me were both so mathematically illiterate that neither of them recognized the patent absurdity in saying that a huge roll of carpet had an area of a couple square yards.</p>
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