Posts Tagged ‘Shaw’s’

Is it just my imagination, or does the selection at the Allston Stop & Shop really suck compared to the nearby Shaw’s?

Monday, November 23rd, 2009

November 22, 2009

Store Manager
Stop & Shop
60 Everett Street
Allston, MA 02134

Dear Sir or Madam,

I like your store for several reasons: it is the closest supermarket to my house; I like the “Scan It!” system; and you give five cents back for reused bags.

Unfortunately, these positives only go so far, since your inventory lacks many things I need. Today, I walked out of your store empty-handed when I found that you were missing so many items that it wasn’t worth my time to ring up a purchase, and I went to Shaw’s and spent $137 there instead.

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Posted in Boston, Consumer activism | 2 Comments »

Kudos to Shaw’s

Thursday, September 3rd, 2009

Apparently it’s a good week for customer service.  Following up on my compliment to CVS, I also want to single out the Shaw’s at 1065 Commonwealth Avenue in Boston.  Here’s the letter I sent them through their Web site:

Greetings,

I want to commend the performance of the cashier, [name elided], who rang up my groceries last night.

I bought three bags of pizza dough.  While ringing up my groceries, he checked each of the bags carefully and noticed that there was some discoloration in the dough in one of them.  He brought this to my attention, and I was able to go back to the refrigerated case and get a replacement.

When I got back to the checkout aisle, I noticed that he was checking my eggs to make sure that none of them were broken.

I was impressed by, and grateful for, [name elided]’s conscientiousness.

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Posted in Boston, Consumer Activism Hall of Fame, Consumer activism | 1 Comment »