About a year ago, my wife and I bought an expensive sleeper sofa from Jordan’s Furniture. Well, actually, our parents bought it for us. We paid a lot of money for it because we wanted the American Leather sleeper sofa, which has a rather unusual design. The mattress is actually several separate foam cushions mounted on a solid, segmented, folding platform. When the bed is opened, the platform is flat and the edges of the cushions push together to form a continuous sleep surface.
The American Leather sleeper sofa is more comfortable than “regular” sleepers because it doesn’t have the awful spring-mounted fabric platform that always sags intolerably, and because its foam mattress lasts long and is firmer than the awful folding inner-spring mattresses in most sleepers.
A few months after the sofa arrived, two manufacturing defects became apparent. First of all, the seams on one of the cushions began to separate. Second, the zipper that holds that same cushion to the sofa back was installed incorrectly, such that when the zipper is pulled all the way closed, the tab comes off and has to be laboriously threaded back onto the zipper. This means that the cushion can’t be zipped all the way and is always loose. We called Jordan’s and asked them to send a repair technician to look at the problems.
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