I received in the mail today responses to my complaint about St. Elizabeth’s from Tufts Health Plan and the Division of Health Care Quality of the Massachusetts Department of Public Health.
It’s not terribly surprising that St. Elizabeth’s lied to Tufts and the DPH just like they lied to us. After all, once they made the decision to evade and lie rather than admitting to having made mistakes, they had to be consistent about it. What’s surprising is that they weren’t consistent about it — the story they told to Tufts, the DPH and me have different elements and are in some cases contradictory. Some interesting tidbits: (more…)