For those of you who are curious… CBS Early Show video NBC Today show video: Wendy Babineaux live phone interview; story about my daughter cribbed from local affiliate; story about both girls Fox & Friends: I appeared live but don’t have video and can’t find it online. If you’ve got it, please let me know!… Read More: National news roundup »
The Houston Chronicle published an article by Shannon Buggs in their business section on Sunday about what happened last week, or more generally about the shortcomings in the airlines’ handling of unaccompanied minors. There isn’t really much if any new information in the article, but clearly Shannon will being sincere when she told me that… Read More: Houston Chronicle (Shannon Buggs) keeps the pressure on Continental »
I sent the following letter last Thursday to my contact at Continental. I received no response, so I do not have permission to post individuals’ names, but I wanted to post this anyway to give credit where credit is due. If I do get permission to mention names, I will update this posting.
Aaron Cross of ThinkReliability, a Houston, TX company that specializes in incident investigation and root cause analysis (RCA) and trains individuals and organizations to use the “Cause Mapping” RCA technique, has prepared a case study of what happened to my daughter last week which illustrates how Continental should approach determining what went wrong and how… Read More: Root Cause Analysis of my daughter’s “trip” to Newark »
I just sent this letter to my contact on Sen. John Kerry’s staff: Subject: Progress on regulation related to airlines’ handling of unaccompanied minors Ms. [elided], I’m writing to check in with you on the status of Senator Kerry’s efforts to prevent what happened to my daughter on June 14 — being put on the… Read More: Continental won’t fix the problem; will the government step in? »
I just sent this letter to my contact at Continental: Ms. [named elided], Continental’s response to the incident that happened to my daughter, and to another little girl a day before my daughter, and to who knows how many other children who didn’t make the news, is inadequate. “Reinforcing procedures” does not fix anything. “Reinforcing… Read More: Today’s letter to Continental »
I just realized that I misunderstood the initial response I got from my report to the FAA. I read it quickly (things were a little crazy the day after they lost my daughter!) and thought the FAA folks said that they had forwarded my complaint to the DOT and TSA. In fact, they hadn’t, so… Read More: Reported incident to DOT, TSA »
I received email today from a Principal Operations Inspector at the FAA, who indicated that although “air travel by unaccompanied minors is a subject that is not regulated by the FAA… your complaint has caused us to look at other issues surrounding your daughter’s situation, and we are investigating those issues.” I asked him for… Read More: FAA is investigating incident »
http://www.cnn.com/2009/LIVING/10/16/colorado.balloon.media.spotlight/index.html ’nuff said.
http://news.yahoo.com/s/y_clevelan/y_clevelan_ts2493 “WOIO TV reports that Delta Airlines accidentally put a girl bound for Cleveland on a Boston flight last night, and stuck a boy bound for Boston on a Cleveland plane.” “The situation is a very serious one,” said Delta Airlines spokesman Paul Skrbec. Yes! Somebody actually gets that what parents want when something like… Read More: At least Delta handled it better than Continental did »