Posts Tagged ‘HP’

HOWTO: Enable ePrint on your HP printer when you can’t see the “HP Web Services” tab in EWS

Tuesday, January 29th, 2013

I have an HP LaserJet 500 color M551 printer, with which I am overall extremely happy. One of the neat features this printer supports is HP ePrint, which allows me to print files just by emailing them to an email address @hpeprint.com. Not only that, but I can link the printer directly through ePrint to Google Drive, such that I can print a Google Doc directly rather than generating a PDF and printing that. Furthermore, there’s an HP ePrint driver for Mac OS and Windows, so you can print from your laptop to an ePrint printer from anywhere in the world. And there’s an Android (and I imagine iPhone as well) app, so you can print documents from your phone. In general, it’s pretty sweet.

Well, it was pretty sweet, until it stopped working. I’m not sure exactly when it stopped working, but my guess is that when I had to replace the printer’s formatter board, which was malfunctioning, or maybe it was when I upgraded the printer’s firmware. I noticed it wasn’t working when I tried to print a file from my phone and it never showed up on the printer.

I figured that I just had to re-enable the ePrint service, so I went online and looked up the directions for doing that. They say to log into the printer’s Embedded Web Server (EWS) and click on the “‘HP Web Services’ tab” to enable ePrint. Alas, there was just one problem… There was no “HP Web Services” tab displayed in EWS!

I searched all over the internet for suggestions about how to resolve this, and found nothing useful. There were several pages suggesting upgrading the firmware, but that seemed to be for printers for which ePrint support had been added in a new firmware version and wasn’t available in the old version. Also, I’d already upgraded the firmware recently and had the current version, so I didn’t see how that would fix the problem.

Fortunately, the printer was still under warranty, so I filed a support case with HP and asked them to figure out the problem. Lo and behold, they sent me instructions which fixed it! I’m posting these instructions here because I couldn’t find them anywhere else online and because they may be applicable to printers other than the M551dn specifically. Here’s what I had to do:

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HP: “It’s customers like you who make HP the company it is today.”

Thursday, October 15th, 2009

Those of you who have been reading my blog for a while know that I am not much of an HP fan, to say the least (see here and here).  Given that, imagine how amused I was to receive this recently in the mail (yellow highlighting added by me):

(click for larger image)

(click for larger image)

“It’s customers like you who make HP the company it is today!”  Hmm, so it’s my fault that HP sells crappy products nowadays?

“…here’s an exclusive offer you can use toward your next HP purchase…” Did they miss the part about me never buying anything from HP ever again?

ROTFLMAO.

HP customer service jumps the shark again

Tuesday, June 2nd, 2009

I suppose given my prior experiences with Hewlett-Packard’s customer service, I shouldn’t be surprised by yet another negative experience, but since this one has a new angle, I guess it’s worth posting…

I asked HP in November 2008 to stop sending me junk mail.  They assured me that my request would be processed and would go into effect in “several weeks.”  Six months later, I was still receiving mailings.  Therefore, a couple of weeks ago, I attempted to use their live chat service to once again ask that they stop sending me junk.

The first time I attempted to chat with an HP support agent, my chat session was disconnected immediately after the agent connected to the session.

The second time, the agent disconnected my chat session, after I had taken the time to explain the entire situation in detail, because I failed to respond to one of her questions for 43 seconds.

The third time, I explained the situation all over again and finally got the agent to claim that she had updated my record in their database and I would no longer receive mailings (of course, they said that last time, but we’ll see).

I told the agent in the third chat session that I was extremely dissatisfied with the treatment I’d received at the hands of the live chat service, and I asked her how to contact someone to whom I could complain.  After I’d asked three times, she finally told me that when I received the transcript of the session in email, I should reply to it with my complaint.

This I did, explaining in detail in my email reply that I was complaining about the quality of the live chat service.

Of course, seeing as how the live chat agents and people responding to the emails are all employees of some offshore contractor for whom English is not their native language, the agent who responded to my email a day later misunderstood my complaint and explained to me how to be unsubscribed from future junk mail, which of course I’d already taken care of.

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