Comcast sent me two intimidating letters and a bogus DMCA takedown notice in a misguided effort to get me to take down content they didn’t like because it has Comcast executive email addresses in it.
After my last email to Comcast, there was a brief period of time during which service-related emails were actually being sent to me properly, i.e., they seemed to have actually fixed the problem. However, yesterday the problem returned, i.e., once again my wife is receiving service-related emails and I’m not.
I just sent this: Mr. [name elided], Thank you for your email and voicemail message. I’m sorry to say that it appears the issue with my account is not yet resolved. Early Saturday morning, Comcast sent out a service announcement with the subject “The new Comcast.net is now live”. Like all the previous service announcements,… Read More: Last week, Comcast exceeded expectations; this week, not so much »
A letter I just received from Comcast: Mr. Kamens We can contact you the next time we send a service email to ensure you properly receive it. If that is something you would like us to do just let me know. Regarding the data discrepancy, our first task was repairing your account. We will continue… Read More: Comcast is better at damage control than Continental »
I received voicemail and email messages from a Comcast employee less than 3½ hours after I sent my “executive email carpet bomb” (EECB), asking for more information about the issue. I replied with details. A few hours later, less than eight hours after the EECB, I received a voicemail message from a Comcast employee indicating… Read More: Comcast fixes problem »
To: mitch_bowling@cable.comcast.com Cc: amy_banse@comcast.com, andrew_baer@cable.comcast.com, bradley_dusto@cable.comcast.com, brian_roberts@comcast.com, catherine_avgiris@cable.comcast.com, charlie_thurston@cable.comcast.com, david_cohen@comcast.com, david_juliano@cable.comcast.com, david_scott@cable.comcast.com, derek_harrar@cable.comcast.com, diane_robina@comcast.com, douglas_gaston@comcast.com, greg_butz@cable.comcast.com, jamie_davis@cable.comcast.com, jamie_davis@comcast.com, jeff_shell@comcast.com, john_ridall@cable.comcast.com, john_schanz@cable.comcast.com, joseph_donnelly@comcast.com, kevin_casey@cable.comcast.com, michael_angelakis@comcast.com, peter_kiriacoulacos@cable.comcast.com, ralph_roberts@cable.comcast.com, ralph_roberts@comcast.com, rick_germano@cable.comcast.com, sandy_wax@comcast.com, tony_werner@cable.comcast.com, william_stemper@cable.comcast.com Subject: Comcast sends service announcements to wrong email address for six months, ignores customer’s efforts to fix Mitch Bowling General Manager and Senior Vice… Read More: Comcast continues to send service announcements to wrong email address,… »
Less than a day after I posted my letter to my blog, and before the printed letter even reached Comcast, I received an emailed response:
April 13, 2009 Mitch Bowling General Manager and Senior Vice President, Online Services Comcast One Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103-2838 Dear Mr. Bowling, Today, my wife received at her Comcast email address, elided@comcast.net, your email message with the Subject line “Apology for Service Disruption”. My wife’s email address is a secondary address… Read More: Comcast drops the ball yet again »