Category Archives: Consumer activism

Hotels.com refunds illegal New York City hotel occupancy tax after months of refusing

On October 15, 2021, I received this email from Hotels.com: Those of you who’ve been reading my blog know that I‘ve been demanding this since June. Even emailing the president of the company didn’t help. After that failed, I filed a complaint with the New York Attorney General’s office. That, too, was fruitless. They forwarded… Read More »

Another another bad user experience from Amtrak

Great news, y'all. You get two "Why is @Amtrak service so terrible?" stories in one day! How exciting! (See the last installment at https://twitter.com/jikamens/status/1407335005450342403) #TrainTwitter 1/ I'm taking the Acela home tonight, so I figured hey, what the heck, I'll use one of my upgrade coupons to hop into first class and enjoy unbridled Acela… Read More »

Petco violates customer privacy, refuses to confirm appropriate steps were taken to mitigate incident

I recently received a shipment of cat food from Petco which, as far as I know, I had not ordered. I did have a “repeat delivery” order scheduled for that variety of cat food, but usually when Petco is about to send you a repeat delivery order they notify you by email to give you… Read More »

Synology Drive Client for Linux has a data-loss bug Synology refuses to fix; here’s a workaround

[For the record, as of October 26, 2021, this bug still isn’t fixed in the just-released version 7.0.2 of Synology Drive Client for Linux, eleven months after I reported it to Synology. The workaround described below still works.] I use GnuCash to track my finances. I run GnuCash on three different computers: two Linux and… Read More »

Stop & Shop still treating me like a thief, still not training their employees, still not maintaining their equipment

Hey @StopandShop let me tell you why you just lost $350 of business from me. 1/ As I’ve written to you several times before (https://blog.kamens.us/2020/07/11/why-stop-shop-just-lost-500-of-my-business/, https://blog.kamens.us/2017/09/10/please-stop-shop-stop-treating-me-like-a-thief/), it’s bad enough when your Scan-It loss prevention system treats loyal, long-term customers like me as thieves. 2/ It’s even worse when it doesn’t work well. It’s even worse… Read More »