Category Archives: Consumer activism

PSA: Always check if your psychologist is licensed, a.k.a., how Dr. Erick A. Medina screwed over my family

A couple of years ago, my wife and I needed neuropsychological testing for one of our children. We asked around among our friends for recommendations, and Dr. Erick A. Medina of Wellesley, Massachusetts was recommended to us. We spoke with Dr. Medina and liked what we heard, so we went ahead with the testing. In… Read More »

Hotels.com refunds illegal New York City hotel occupancy tax after months of refusing

On October 15, 2021, I received this email from Hotels.com: Those of you who’ve been reading my blog know that I‘ve been demanding this since June. Even emailing the president of the company didn’t help. After that failed, I filed a complaint with the New York Attorney General’s office. That, too, was fruitless. They forwarded… Read More »

Another another bad user experience from Amtrak

Great news, y'all. You get two "Why is @Amtrak service so terrible?" stories in one day! How exciting! (See the last installment at https://twitter.com/jikamens/status/1407335005450342403) #TrainTwitter 1/ I'm taking the Acela home tonight, so I figured hey, what the heck, I'll use one of my upgrade coupons to hop into first class and enjoy unbridled Acela… Read More »

Petco violates customer privacy, refuses to confirm appropriate steps were taken to mitigate incident

I recently received a shipment of cat food from Petco which, as far as I know, I had not ordered. I did have a “repeat delivery” order scheduled for that variety of cat food, but usually when Petco is about to send you a repeat delivery order they notify you by email to give you… Read More »