Dear Vanguard, Yesterday, I wrote to you about the trouble I had trying to donate stock to a charity through your site, and the additional trouble I had when trying to complain to you about the initial trouble. I also tweeted at you about it. You responded this morning: I also DM’d you and asked… Read More »
Dear Vanguard, I have been a Vanguard account-holder for a rather long time, and overall I have been exceedingly happy with the service you have provided. Today, however, I am irritated, because today, you unnecessarily wasted my time and made my life more difficult, something which in the past you have been exceedingly good at… Read More »
Generating pointless alerts that users can’t do anything about decreases security for everyone.
A simple attempt to purchase in-flight WiFi from Gogo yielded 11 distinct failures from there web site and ecommerce platform.
Flying on United wasn’t entirely bad, but poor policies and procedures or failures to follow them caused several problems that could have been avoided, including a violation of passenger privacy.
In late 2015, 15 million T-Mobile customers learned that they had been victims of a two-year security breach at Experian. Since then, the 150-million victim Equifax breach has made the Experian breach look kind of puny, but at the time it became public it was a Big [expletive] Deal. Of course, a class-action lawsuit was… Read More »
Last week, I left my laptop on a train when disembarking in Boston. Today, Amtrak called to tell me they’d found it and I could come to the station to pick it up. A big shout-out to Amtrak for doing the right thing.
I recently checked into the Hotel Wolcott, located at 4 West 31st Street in New York City. Because I booked the hotel on hotels.com, they sent me an email asking me about my check-in experience and initial impressions of the hotel. I expressed unhappiness about the check-in experience, specifically “Slow Check-in”. I expressed unhappiness with… Read More »
TL;DR I am taking a break from Facebook and I encourage all of you reading this to do the same. #BoycottFacebook I have been in a love/hate relationship with Facebook for quite a while now. On the one hand, I love how Facebook allows me to remain connected with my social network. I also love… Read More »
Long-time readers of my blog will remember the saga of Honda Village, which offended me to the nth degree after we bought a minivan from them back in 2007, first by incessantly spamming my wife and me for many months despite many requests for them to stop, and then by incessantly sending us junk mail… Read More »