I recently wrote about a series of poor experiences I had with Amtrak and most notably about their horrendous response to my feedback about those experiences. I decided to send a complaint letter to the CEO of Amtrak. Of course, I knew the CEO was never going to see my letter, but every large corporation… Read More »
I recently replaced my Fitbit Ionic, which I wore for a couple years, with a Garmin Forerunner 35. Before the Fitbit, I wore two different Pebble models, so I’ve had long-term experience with four different fitness smart-watches. Here are my thoughts about both watches and how they compare. A good overall framing for this review… Read More »
Due to a tragic accident on December 5 in which an Amtrak worker was electrocuted, Amtrak’s Northeast Corridor service was negatively impacted throughout the day, with many trains delayed or canceled. I was scheduled to take an Amtrak train from New Haven, CT to Boston, MA on the evening of December 5. Because of the… Read More »
Dear Vanguard, Yesterday, I wrote to you about the trouble I had trying to donate stock to a charity through your site, and the additional trouble I had when trying to complain to you about the initial trouble. I also tweeted at you about it. You responded this morning: I also DM’d you and asked… Read More »
Dear Vanguard, I have been a Vanguard account-holder for a rather long time, and overall I have been exceedingly happy with the service you have provided. Today, however, I am irritated, because today, you unnecessarily wasted my time and made my life more difficult, something which in the past you have been exceedingly good at… Read More »
Generating pointless alerts that users can’t do anything about decreases security for everyone.
A simple attempt to purchase in-flight WiFi from Gogo yielded 11 distinct failures from there web site and ecommerce platform.
Flying on United wasn’t entirely bad, but poor policies and procedures or failures to follow them caused several problems that could have been avoided, including a violation of passenger privacy.
In late 2015, 15 million T-Mobile customers learned that they had been victims of a two-year security breach at Experian. Since then, the 150-million victim Equifax breach has made the Experian breach look kind of puny, but at the time it became public it was a Big [expletive] Deal. Of course, a class-action lawsuit was… Read More »
Last week, I left my laptop on a train when disembarking in Boston. Today, Amtrak called to tell me they’d found it and I could come to the station to pick it up. A big shout-out to Amtrak for doing the right thing.