UPDATE [October 14, 2021]: Vanguard has confirmed to me that this issue was caused by a bug in a software update they released to their web site and then fixed a day later. See the end of this blog posting for their response. Executive summary Some time between 6:00am US/Eastern on September 14, 2021 and… Read More »
Dear Vanguard, Yesterday, I wrote to you about the trouble I had trying to donate stock to a charity through your site, and the additional trouble I had when trying to complain to you about the initial trouble. I also tweeted at you about it. You responded this morning: I also DM’d you and asked… Read More »
Dear Vanguard, I have been a Vanguard account-holder for a rather long time, and overall I have been exceedingly happy with the service you have provided. Today, however, I am irritated, because today, you unnecessarily wasted my time and made my life more difficult, something which in the past you have been exceedingly good at… Read More »