Category Archives: User Experience

Another another bad user experience from Amtrak

Great news, y'all. You get two "Why is @Amtrak service so terrible?" stories in one day! How exciting! (See the last installment at https://twitter.com/jikamens/status/1407335005450342403) #TrainTwitter 1/ I'm taking the Acela home tonight, so I figured hey, what the heck, I'll use one of my upgrade coupons to hop into first class and enjoy unbridled Acela… Read More »

Synology Drive Client for Linux has a data-loss bug Synology refuses to fix; here’s a workaround

[For the record, as of October 26, 2021, this bug still isn’t fixed in the just-released version 7.0.2 of Synology Drive Client for Linux, eleven months after I reported it to Synology. The workaround described below still works.] I use GnuCash to track my finances. I run GnuCash on three different computers: two Linux and… Read More »

It’s 2020, and companies still don’t know how to send emails that don’t look like spam

I received this email at 1:15 this morning: When I saw it this morning, I was confused. I have never before received an email from “loyaltygateway.com”, and I was asleep at 1:15am, not placing an “order” to be confirmed by this email as its subject implies. It sure looks like spam, right? Well, it turns… Read More »