Category Archives: User Experience

Vanguard bug temporarily rewrites history and dramatically over-reports some account values

Executive summary Some time between 6:00am US/Eastern on September 14, 2021 and 24 hours later, Vanguard rolled out an update to their web site which rewrote the historical value of some customer holdings and claimed that their holdings had gone up in value dramatically overnight. In my case, that meant that the value of one… Read More »

Another another bad user experience from Amtrak

Great news, y'all. You get two "Why is @Amtrak service so terrible?" stories in one day! How exciting! (See the last installment at https://twitter.com/jikamens/status/1407335005450342403) #TrainTwitter 1/ I'm taking the Acela home tonight, so I figured hey, what the heck, I'll use one of my upgrade coupons to hop into first class and enjoy unbridled Acela… Read More »

Synology Drive Client for Linux has a data-loss bug Synology refuses to fix; here’s a workaround

I use GnuCash to track my finances. I run GnuCash on three different computers: two Linux and one Mac. For a long time I was using a shell-script wrapper to sync my GnuCash data file between the computers when launching GnuCash, but I recently decided to store the file on my Synology NAS and synchronize… Read More »

It’s 2020, and companies still don’t know how to send emails that don’t look like spam

I received this email at 1:15 this morning: When I saw it this morning, I was confused. I have never before received an email from “loyaltygateway.com”, and I was asleep at 1:15am, not placing an “order” to be confirmed by this email as its subject implies. It sure looks like spam, right? Well, it turns… Read More »