Category Archives: Consumer activism

Synology Drive Client for Linux has a data-loss bug Synology refuses to fix; here’s a workaround

[For the record, as of March 31, 2022, this bug still isn’t fixed in the current version, 7.0.3, of Synology Drive Client for Linux, 16 months after I reported it to Synology. The workaround described below still works.] I use GnuCash to track my finances. I run GnuCash on three different computers: two Linux and… Read More »

Stop & Shop still treating me like a thief, still not training their employees, still not maintaining their equipment

Hey @StopandShop let me tell you why you just lost $350 of business from me. 1/ As I’ve written to you several times before (https://blog.kamens.us/2020/07/11/why-stop-shop-just-lost-500-of-my-business/, https://blog.kamens.us/2017/09/10/please-stop-shop-stop-treating-me-like-a-thief/), it’s bad enough when your Scan-It loss prevention system treats loyal, long-term customers like me as thieves. 2/ It’s even worse when it doesn’t work well. It’s even worse… Read More »

It’s 2020, and companies still don’t know how to send emails that don’t look like spam

I received this email at 1:15 this morning: When I saw it this morning, I was confused. I have never before received an email from “loyaltygateway.com”, and I was asleep at 1:15am, not placing an “order” to be confirmed by this email as its subject implies. It sure looks like spam, right? Well, it turns… Read More »