Category Archives: Consumer activism

Everything about Friendly’s is bad

Below is the letter which I just sent to Friendly’s through their web site. At around 11:00am on September 10, 2017, my son and I visited the Friendly’s restaurant in Watertown, Massachusetts for ice cream. I can say without exaggeration that every single aspect of our visit, from start to finish, was unpleasant. Because our… Read More »

CrashPlan jumps the shark

I owe a lot of people an apology. For about the last five years, I’ve been a major cheerleader for the “CrashPlan for Home” backup service. Many times, I’ve been asked directly about what computer backup service I recommend or stumbled across a discussion of that question, and many times, I’ve unreservedly recommended CrashPlan. Their… Read More »

Dear Microsoft, please stop stonewalling me and fix my broken Skype subscription

I sent the following letter via certified mail this morning: May 23, 2017 Bradford L. Smith, President Microsoft Corporation One Microsoft Way Redmond, WA 98052-6399 Dear Mr. Smith, I have been trying to get an Office 365 / Skype issue resolved for over two and a half months. Your customer support representatives have alternated between… Read More »