November 14: Complaint letter sent to Citi Smith Barney. December 9: Citi Smith Barney responds. December 12: A different person at Citi Smith Barney responds again: “This is to acknowledge receipt of your November 14, 2008 correspondence… We are in the process of reviewing the situation and will report back to you as soon as… Read More »
I wrote previously about the painful experience I had trying to transfer from stock from Citi Smith Barney into my Vanguard brokerage account, and about the bogus transfer fee that Citi Smith Barney charged me without prior notice. Citi Smith Barney charged the fee because I initiated the stock transfer from Vanguard. I did it… Read More »
November 14, 2008 Branch Manager Chase Group 2775 Sand Hill Road, Suite 120 Menlo Park, CA 94025 To whom it may concern: I am writing to complain about Citi Smith Barney’s poor service, incompetence, gouging me out of a bogus $95 fee, and then trying to snow me into believing that it wasn’t your fault.