Following up on my previous blog posting, I just sent this letter to The Home Depot (pay special attention to the part I’ve emphasized in red):
October 2, 2009
The Home Depot
615 Arsenel Street
Watertown, MA 02471
To whom it may concern:
This letter concerns a purchase whose receipt bar code is labeled “[elided]”.
Last Sunday, I visited your store to purchase a large piece of outdoor carpet. I told the sales associate who was assisting me that I wanted to buy a twenty-foot length from a standard twelve-foot roll.
After that associate and another one rolled and wrapped the carpet, one of them took out a calculator, tapped on it for a moment, announced that I was purchasing 1.44 square yards of carpet, and then went to get me a cart. The other associate dutifully wrote this on the roll.
There are some people who would have let this pass, but I am not one of them. I took out my own calculator, worked through the correct calculations, and informed the associate that the correct figure was 26.6 square yards. He thought about this for a moment and then crossed out the incorrect amount and wrote mine down in its place. I don’t know if he was actually convinced I was right, or merely saw nothing wrong with overcharging a customer who volunteered for it. In any case, I paid for the carpet and a spool of rope, used the rope to tie the carpet to the roof of my van, and then took it home.
Yesterday, when I unrolled the carpet to put it down in my back yard, I discovered that it was only fifteen feet long, not twenty feet, as I’d told the associate several times and he’d repeated back to me. (more…)