Posts Tagged ‘MBTA’

Maybe the T should ask the people who drive cars about changes to bus schedules?

Tuesday, June 22nd, 2010

The MBTA just spent $900,000 in federal stimulus money to buy 25 new buses for use along Route 28 (Mattapan Square to Ruggles Station).  These longer, articulated buses don’t fit in the current bus stops, so the stops going to have to be enlarged, eliminating between 60 and 92 parking spaces along a stretch of road that has a heavy concentration of local merchants who rely on car traffic for their business.

Needless to say, the merchants are livid.  According to the Boston Herald, here’s what Richard Davey, the General Manager of the T, had to say to justify the removal of parking spaces:

“… he said a survey of 500 Route 28 bus passengers found that 91 percent approved of it rolling out the state-of-the-art 60-foot articulated buses, even if it means losing between 60 to 92 parking spaces along its five-mile route…”

Yes, that’s right, the T asked people who don’t use the parking spaces whether it’s OK to get rid of them.

What’s next?  Are they going to ask people who don’t ride the buses whether it’s OK run fewer of them?

The T is holding a public hearing at 6:00pm tomorrow at the Mattapan Public Library.  They’ve publicized this hearing where?  On the buses, of course.  This calls to mind Arthur Dent’s experience in The Hitchhiker’s Guide to the Galaxy when his house is slated for demolition to make room for a bypass road:

“But Mr. Dent, the plans have been available in the local planning office for the last nine months.”

“Oh, yes, well, as soon as I heard I went straight round to see them, yesterday afternoon.  You hadn’t exactly gone out of your way to call attention to them, had you?  I mean, like actually telling anybody or anything.”

“But the plans were on display…”

“On display?  I eventually had to go down to the cellar to find them.”

“That’s the display department.”

“With a flashlight.”

“Ah, well, the lights had probably gone.”

“So had the stairs.”

“But look, you found the notice, didn’t you?”

“Yes,” said Arthur.  “yes, I did.  It was on display in the bottom of a locked file cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.’”

Also, wouldn’t want normally want to hold one’s public hearings before buying the new buses?  What exactly is the T going to do with $900,000 worth of buses if it turns out they can’t use them because the public outcry is too loud for them to enlarge the bus stops?

Unless, of course, the public hearing is a sham and the removal of the parking spaces is a foregone conclusion…

Now Google Maps is right, but MBTA Trip Planner is still wrong

Sunday, August 30th, 2009

I was delighted to discover a few days ago that the problem with the MBTA’s on-line route data that I’ve been trying to get the T to fix for over six years and almost got arrested over is now fixed in Google Maps.

Alas, it’s still wrong in the MBTA’s own Trip Planner.

Go figure.

Brief mention in the Boston Globe

Friday, July 31st, 2009

From “MBTA announces latest arrival: Google mapping tool for riders“:

But not everyone at yesterday’s news conference was trumpeting the partnership. Jonathan Kamens, 39, of Brighton said Google Maps’s public transit routes are faulty because they rely on schedules provided by the MBTA, which are sometimes wrong.

Kamens, a software engineer, said his complaints to T officials have gone unaddressed for years, which drove him to pass out fliers questioning the deal.

Lisa Rivera, a spokeswoman for the MBTA, said that the authority was unaware of his complaints but that officials would look into them.

“We have an extensive planning and scheduling department and employees who are constantly updating our system,’’ she said.

It’s unfortunate that the reporter said I am concerned about inaccurate “schedules,” when in fact that I am concerned about inaccurate routes, which is a rather more serious problem.  If the schedule’s wrong, then you might have to wait longer than expected for a bus, but if the route is wrong, then the bus you’re waiting for might never show up.

MBTA Transit Police threaten to arrest me for distributing flyers to reporters at Google Transit press conference

Thursday, July 30th, 2009

As planned, I went to South Station about a half hour before the press conference scheduled to announce that Boston (finally!) had been added to Google Transit.  Upon arrival, I started talking to reporters and handing out flyers.

I was quickly confronted by Daniel Dombak, a Marketing Director for Equity Office (which manages South Station), and informed that I was on private property and couldn’t distribute flyers without a permit.

“Are you going to arrest me and drag me out of the station for handing out flyers to reporters?” I asked him.

“No, of course we’re not going to drag you out of the building,” he responded, but in fact that’s exactly what he intended to do.

A few minutes later, a Transit Police officer approached me and informed me that I was not allowed to distribute written materials on MBTA property without a permit.  We went back and forth for several rounds with me trying to get her to explain in plain English what would happen if I continued to distribute flyers.  She finally claimed that yes, if I continued to distribute the flyers after being asked to stop, I would be arrested.  The police officer, against whom I have no complaint because she was just doing her job, informed me that of course I could talk to reporters as much as I wanted; I just couldn’t hand them pieces of paper.

(more…)

MBTA routes are now in Google Maps, but they’re still wrong!

Thursday, July 30th, 2009

MBTA route information has just become available in Google Maps (both Web-based and Google Maps Mobile).  Google and the MBTA are planning on formally debuting it at a press conference at South Station in an hour or so.

I checked, and the data that the MBTA gave to Google has the same errors I’ve been complaining to the T about for over six years.

Since South Station is a short walk from where I work, I’ll be paying a visit and handing out this flyer to any reporters I find there:

Ride the T with Google

(click for PDF)

If I’m lucky maybe I’ll even get to shout out a question to Dan Graubaskas and ask what he’s planning on doing about the fact that the routes given out by Google Maps are wrong because of incorrect data provided by the T.

MBTA customer service continues to excel (not!)

Thursday, July 30th, 2009

T_sucksLast year, when I complained in writing to the T about receiving no response to the email messages I’d sent through their “Write to the Top” program, I received a response from Kevin McGuire telling me that if I continued to have this problem, I should contact James Monahan at a specific email address or telephone number.

On July 10, I emailed Monahan at the address McGuire gave me to complain about the fact that John Houghton, the superintendent of the Cabot Bus Garage, had not responded to complaints I’d sent on July 6, 7, and 9.

My email message to Monahan bounced with “User unknown”.  I can’t say I was surprised.

(more…)

Better for city employees to work than take the T

Monday, July 13th, 2009

To: letterstotheeditor@bostonherald.com

To the editor:

Councilor Michael Flaherty’s idea to slash the city’s motor pool by having workers ride the T is a brilliant strategy for doubling the number of employees on the payroll.  How else does he expect to maintain the same level of productivity when workers are forced to spend half the day waiting for trains and buses that run infrequently and arrive late, if at all?

Is Flaherty trying to save the city money or earn points with the unions by creating jobs for their members?

Jonathan Kamens
Brighton

It’s hard to catch the bus when the MBTA tells you to wait in the wrong place!

Thursday, July 9th, 2009

T_sucksTo: CabotSuperintendent@mbta.com

Mr. Houghton,

Thanks to a helpful bus driver this morning (the driver of the inbound 554 bus that passed through Newton Corner at around 8:20), my daughter and I finally found out the real explanation for why we missed the 554 bus from Newton Corner to Newtonville on Monday and Tuesday of this week. It wasn’t because of delays caused by the broken railroad crossing gate in Waltham on Monday, and it wasn’t because the bus went through Newton Corner early on Tuesday.

No, it was because the outbound 554 bus doesn’t actually stop at 400 Centre Street, which is where the Trip Planner on the MBTA Web site told us to wait for it.

(more…)

MBTA 2, Passengers 0

Tuesday, July 7th, 2009

T_sucksMr. Houghton,

Being a glutton for punishment, and having no better option, my daughter and I set out this morning once again to take the T from Brighton Center to Walnut Street in Newton, changing buses in Newton Corner.

We were stationed at 400 Centre Street by 8:17, waiting for a 554 bus scheduled to stop there at 8:25.  Our arrival time at 400 Centre Street was consistent with the route suggested by the Trip Planner on your Web site.

Well, 8:25 came and went.  No bus.  Then 8:30 came and went, then 8:35, then 8:40.  At that point, we finally gave up and reverted to the plan B we’d created after yesterday’s fiasco — walking to the cab stand in front of the Crowne Plaza and taking a cab from there.

Alas, when we got there this morning, there were no cabs, even though there had been a long line of them at the same time yesterday.  I called the cab company, and they said we’d have to wait a half hour.  That was useless, so my daughter and I were forced to fall back on plan C — walking in the rain from Newton Corner to Walnut Street.

(more…)

The MBTA fails, yet again, to provide a minimal level of acceptable service

Monday, July 6th, 2009

T_sucksTo: CabotSuperintendent@mbta.com
Cc: <Steven.Baddour@state.ma.us>,
<Rep.JosephWagner@hou.state.ma.us>,
<Steven.Tolman@state.ma.us>,
<Rep.KevinHonan@hou.state.ma.us>,
<mayor@cityofboston.gov>,
<Mark.Ciommo@cityofboston.gov>,
<Michael.F.Flaherty@cityofboston.gov>,
<Stephen.Murphy@cityofboston.gov>,
<John.R.Connolly@cityofboston.gov>,
<sam.yoon@cityofboston.gov>,
“‘Governor Patrick’s Office (imailagent)’” <gov.webmail@state.ma.us>,
“‘Halbert, David’” <David.Halbert@cityofboston.gov>

John Houghton
Superintendent, Cabot Bus Garage
MBTA

Dear Mr. Houghton,

They say that the definition of insanity is doing the same thing over and over and expecting different results.  If so, then I must be insane to rely on the T.

It’s not so much that many of the 5xx express buses were horrendously delayed for hours this morning.  I understand that was caused by a problem  outside the T’s control, in particular, a stuck railroad crossing gate out in Waltham.

The service failure which puts the T yet again into the “of incompetents, by incompetents, for incompetents” level of service is that yet again, there were serious delays in service, and yet again, YOU DID NOTHING WHATSOEVER TO NOTIFY YOUR CUSTOMERS ABOUT THE DELAYS.

(more…)