Tag Archives: US Airways

Sayonara to US Airways Dividend Miles

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I got my monthly US Airways Dividend Miles statement in email today.  Here’s what I sent in response: (Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I got my monthly US Airways Dividend Miles statement in email today.  Here’s what I sent in response:

US Airways responds to my letter

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) Executive summary As expected, US Airways refused to refund the $500 we paid to get my wife home after her illness, and instead offered me five $150 travel vouchers, one for each ticket.  I told the customer relations rep that she could send the vouchers if she wanted to,… Read More »

Complaint posted on my3cents.com

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I posted a complaint about our US Airways experience at http://www.my3cents.com/showReview.cgi?id=51307. (Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I posted a complaint about our US Airways experience at http://www.my3cents.com/showReview.cgi?id=51307.

Complaint letter to CEO of US Airways

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) (If you’re trying to find out how to complain to US Airways, see this posting.) March 10, 2009 Doug Parker Chairman and Chief Executive Officer US Airways 111 West Rio Salado Parkway Tempe, AZ 85281 Dear Mr. Parker, I am writing about the outrageous experience which has prompted my… Read More »

U.S. Airways: the good, the bad, and the unbelievable

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) Good: I just spoke to the U.S. Airways reservations desk and booked my wife and kids on the same flight for tomorrow that they’d originally been scheduled on for today.  That’s the good news. Bad: The fare for the Tuesday flight is $100 higher than the fare for the… Read More »

Trapped in Georgia: Still no tickets for tomorrow’s flight

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I got the letter from the nurse in Georgia, confirming that my wife was too ill to fly today, at 3:00pm today, Eastern time. Ten minutes later, I queued up that letter as well as an explanatory cover letter to be sent to the fax number that the customer… Read More »

U.S. Airways claims they’ll waive the fees if I document my wife’s illness

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I waited on hold for almost two hours before finally being connected to someone in the customer relations department at U.S. Airways. I started out by asking if I could just get someone to read my letter rather than being forced to tell the whole story again, and she… Read More »

Complaint letter to U.S. Airways

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I faxed the letter below to the U.S. Airways customer relations department over 40 minutes ago.  So far, no response (no surprise there). I then tried to call them using the toll-free voice number on the slip of paper they gave me at the airport (to tell them I… Read More »

U.S. Airways stops pretending to care about its customers

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) There’s an old Dilbert strip where the boss makes his disdain for his employees so clear that Dilbert blurts out, “Good Lord!  You’ve stopped even pretending to be on our side!”  This is what came to mind to me today when I realized that U.S. Airways has stopped even… Read More »