July 6, 2007
Post Office Box 619612 MD 2400
DFW Airport, TX 75261-9612
To whom it may concern:
I am writing to complain about the unsatisfactory experience my family had on recent American Airlines flights.
My wife, our four young children and I flew on American flight 156 on June 20. My wife and our children also flew, without me, on American flight 155 on July 3.
The amount of food served on these flights was simply inadequate. My wife and I overheard numerous other people complaining that the food service had left them hungry. The problem was even more pronounced for my family, since we keep Kosher, and American did not provide Kosher snacks to us when snacks were served to the other passengers.
Beverage service was also inadequate – it was not nearly frequent enough.
We also flew on British Airways and Continental during our trip. On both of those airlines, the amount of food served and the frequency of beverage service were more than adequate, and Kosher food was provided during every food service cycle.
Another complaint I would like to register is that none of the programming on your entertainment system was appropriate for young children. Again, British Airways and Continental both got this right.
Also, we had less legroom on the American flight than we had on British Airways or Continental.
Finally, since my wife was traveling home alone with our four young children, she asked the flight attendants for help a number of times during the flight with things like buckling the children’s seat belts, and the attendants repeatedly failed to provide her with the needed assistance. Once again, my wife’s experience in this area on British Airways was far superior.
In short, our American flights were an extremely negative experience, one which we do not intend to repeat if we can avoid it.