CVS response to complaint about unshoveled sidewalk

By | December 29, 2008

I received on December 26 this response to the complaint I sent on December 22:

Thank you for your e-mail regarding the Brighton, MA CVS/pharmacy location. I am able to help you with this matter.

Please accept my apology for the condition of our Exterior Grounds. I have contacted [name elided], District Manager and made him aware of your comments. He will address your concerns with the Store Manager and Staff to correct this from recurring. I hope that you will give CVS/pharmacy another chance to prove that we are dedicated to customer service.

Thank you once again for bringing this matter to our attention. Please contact me via email if you would like to speak with [name elided] directly. I look forward to hearing from you.

That’s a pretty good response!  What remains to be seen is if the sidewalk actually gets shoveled after the next snowfall.

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3 thoughts on “CVS response to complaint about unshoveled sidewalk

  1. Gerg

    They should just pass a law that Jonathan Kamens is responsible for clearing the bus stops That would solve the problem 😛

  2. Gerg

    This kind of city snow clearing system always reminds me of states passing laws making pi = 3 or whatever. There are miles of sidewalk in the city, passing a law saying individuals are responsible for clearing public land and expecting that to make the problem magically disappear is just ridiculous.

    1. jik Post author

      Except to a large extent it works. Most individuals and businesses do, in fact, clear their sidewalks shortly after the end of the storm. It’s only a few miscreants who refuse to follow the rules, and the $150/day fine (for businesses; I’m not sure what the fine is for residents) usually brings them around quickly enough.

      The problem isn’t actually the businesses and residents being expected to shovel their sidewalks. The problem is that the plows tend to leave huge piles of snow blocking curb cuts and bus stops, thus screwing up public transportation and the ability for disabled people to get around, exactly when they’re most needed.

      In short, I don’t have a problem with the city expecting people to shovel their own sidewalks, but I sure wish the city would melt or haul away the snow blocking the bus stops and curb cuts.


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