Reprinting without comment (except some emphasis) an email message I received this morning:
From: "[email protected]" <[email protected]> To: [email protected] Cc: [email protected] Subject: Thank you for contacting the MBTA Date: Thu, 22 Jan 2009 10:38:28 -0500 We appreciate your business and value your feedback. A customer service issue was logged on 2007-05-22 at 10:35:05 A tracking number of 00054837 has been assigned to this call. Please reference this number on any additional communications you may have regarding this issue. The information you provided has been forwarded to the appropriate group. If additional actions are required, a member from that department will follow up on your issue. Should you have additional questions or concerns regarding this issue, please contact the Customer Support Services at 617-222-3200 or 800-392-6100, Monday through Friday ,6:30 AM to 8:00 PM and Sat/Sun from 7:30 AM to 6:00 PM. ** NOTE ** This email is being sent from an automated system and is an unmonitored account. Please do not reply to this message. ...
The punchline is that I received exactly the same message (except for the “…” at the end) on May 22, 2007. And yes, I did check the “Received:” headers and confirmed that it was the MBTA’s servers that regenerated the message:
Received: from mbta.com ([220.127.116.11]) by message1.mbta.com with SMTP; Thu, 22 Jan 2009 10:38:29 -0500