I just sent this to the FAA safety hotline. They claim that submissions to the hotline are reviewed daily and I should hear back within three business days. We’ll see.
My ten-year-old daughter was supposed to fly out of Boston this morning on Continental Airlines Flight 2541 to Cleveland as an unaccompanied minor.
Flight 1225 was being boarded from the same gate at the same time as flight 2541.
The gate agent put my daughter on the wrong flight.
No one on the 2541 flight crew noticed that they were missing an unaccompanied minor who was on the manifest and whose boarding pass had been scanned.
No one on the 1225 flight crew noticed that they had boarded a passenger not listed on the manifest, an unaccompanied minor to boot.
When my daughter arrived in Newark, no one there noticed that she had been put on the wrong flight and flown to the wrong destination city, despite the fact that her flight number and destination were clearly indicated on her unaccompanied minor paperwork.
Continental didn’t realize anything was wrong until my father-in-law showed up at the gate in Cleveland to collect my daughter and she wasn’t on the plane.
It took them 45 minutes after that to locate her, and that was only because *I* had noticed that they were boarding the Newark flight at the same time as the Cleveland flight and suggested to them that perhaps she had been put on the wrong flight.
I’m fairly certain that any number of FAR violations occurred here. I assume that manifests are required to be accurate and that flight crews are required to verify passenger counts. I assume that there are rules related to checking the paperwork of unaccompanied minors that were not followed here.
Surely some sort of investigation is warranted to determine what went wrong here and how to prevent it from happening again.
Please contact me as soon as possible about this.