Once the media frenzy dies down, the odds are Continental is simply going to go back to doing things the way they’ve always done things, and nothing will improve.
There are two ways to potentially prevent that from happening: (1) get the media to stay on the case; (2) get the government involved.
I’m hoping that at least some media outlets will continue to follow this story. A reporter for the Houston Chronicle assured me that as the home of Continental’s headquarters, Houston is very interested in this story, and as a parent, she is as well, so she’s going to keep following up to find out the results of Continental’s “investigation” into the incidents and what steps they are taking to prevent recurrences. We’ll see if she follows through.
I’ve just placed a phone call to Senator John Kerry’s Boston office. I am one of Sen. Kerry’s constituents, and he is a member of the Committee on Commercie, Science & Transportation, so he’s a good start in my efforts to catalyze real change in this area.
I spoke to a staffer in his Boston office and told her that I am hoping to enlist Sen. Kerry’s help in accomplishing the following:
- Ensure that the incidents over the weekend were reported by Continental to the appropriate governmental agencies as required by law.
- Ensure that those agencies conduct investigations into the incidents, and take appropriate enforcement action, e.g.:
- levy fines,
- compel Continental to change their policies to prevent recurrences, and/or
- do whatever else is in their power to motivate and/or compel Continental to improve.
- Evaluate whether it is necessary and appropriate to add to or modify existing regulations to prevent recurrences of such incidents.
- If so, drive the necessary changes through Congress.
The staffer with whom I spoke said she was certainly interested in pursuing this and would get back to me soon.
We’ll see. 🙂