I have to confess that at this point it seems like posting examples of Citizens Bank incompetency is sort of like beating a dead horse, but here’s one that might amuse a few people. (Stay tuned for a future post about the >$300 in fees that Citizens Bank stole from me, which I’m holding off on posting about until it is resolved.)
The last time I logged into the Citizens Bank online banking Web site, I saw this message:
We’ve made some improvements to Online Banking! The new “Manage Features” tab provides convenient access to services which work along with your accounts, including Goal Savings, Rewards, Overdraft Services, and Protection Services. See how you can get the most out of your accounts!
Unfortunately, there was no “Manage Features” tab that I could find anywhere on the Web site. I sent them this message through the site:
My home page says “[above message elided]” but there is no “Manage Features” tab that I can find anywhere on the site.
Two days later, I got this response:
Thank you for your recent email regarding a Manage Features tab. Please provide additional information where you are viewing this reference; please provide page. Unfortunately we are unable to assist you further with this issue with the information provided, as we are unable to locate the page you are viewing. You may choose to call when you are on the website so we can navigate along with you. We regret any inconvenience this may have caused.
Which part of “home page” did they not understand? Which part of “It’s your broken Web site that displayed this stupid message, so why don’t you go bother the people who create and post these messages instead of wasting my time?” did they not understand?