Some final words about Winters Plumbing

By | January 19, 2012

I have written previously about the problems I had with Winters Plumbing when they replaced the heating system in my house. I wanted to post an update because while I still wouldn’t recommend them, they’ve done some things to address my complaints which they deserve to get credit for.

  • They fixed the duct opening which their subcontractor made too small, and replaced the screw in the duct cover that was damaged when I had to unscrew the cover from its frame because the frame was wedged to tightly into the too-small opening.
  • They fixed the air leaking from the furnace manifold.
  • At their expense, they replaced the whole-house humidifier that was wasting a huge amount of water, with a Humid-a-Mist humidifier that doesn’t.

The fact that they addressed these issues, as well as the manner in which they went about doing so, suggests to me that they really are trying to do right by their customers, or at least what they perceive as doing right by their customers. Having said that, there are some caveats deserving of mention with the repairs listed above:

  • The frame of the aforementioned duct cover is still irreparably bent from having been jammed into the too-small opening, but I didn’t really expect them to fix that and didn’t press the issue.
  • Surely a huge air leak in the furnace manifold is something they should have noticed and addressed when they were installing the system.
  • They programmed the thermostat for the new humidifier incorrectly when they installed it, such that it was humidifying the house in the summer when the furnace wasn’t running (bad both because of the wasted water and because who wants their house humidified in the summer?). They did come back and fix this when I complained, but this is a rookie mistake that shouldn’t have happened.

Furthermore, some of the issues I mentioned in my previous postings still remain, e.g., their inability to process a simple credit-card change for many months, and their offer to replace a toilet handle, a 15-minute job involving a $5 part, for the absurdly high price of $238.

Given all I’ve experienced with them, here’s my take on Winters Plumbing:

  1. They try to do quality work, but they don’t always succeed.
  2. Their rates are high.
  3. If you are an educated consumer and you know how to stand up for yourself, then they will address any issues with their work that you bring to their attention. If, on the other hand, you just leave everything to them and don’t pay attention to what they’re doing, the odds are pretty good that they’ll screw something up.

 

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