Apparently, enough people have linked to my complaint about the abuse my family received at the hands of US Airways that it is now the first match that comes up when someone googles for “CEO of USAir”.
Many people are doing that because they want to complaint to US Airways themselves but don’t know how to do it. A reader of my blog suggested that I post the details to make it easier for others to send complaints to the airline. That seems like a good idea, so here you go…
The specific steps needed to find out this information vary slightly from corporation to corporation, but overall they are the same. The basic idea is to use the company’s own web site to find out who is senior officers are, and then to use its SEC filings to find out the address to which you should send letters to those officers.
For example, for US Airways, which is fairly typical, here is what you would do:
- Go to www.usairways.com.
- Click on “Company info” at the bottom of the page.
- Click on “Investor relations”.
- Click on “Corporate governance”.
- Click on “Management”. This will bring you to a page which lists the following officers of the corporation (as of March 14, 2012; you may want to check to see if they have changed), from whom you can choose to whom to send your complaint:
Doug Parker, Chairman and Chief Executive Officer
Scott Kirby, President
Elise Eberwein, Executive Vice President, People, Communications and Public Affairs
Robert Isom, Executive Vice President, Chief Operating Officer
Steve Johnson, Executive Vice President, Corporate and Government Affairs
Derek Kerr, Executive Vice President, Chief Financial Officer
Suzanne Boda, Senior Vice President, Airport Customer Service, International and Cargo
Ed Bular, Senior Vice President, Flight Operations/Inflight
Keith Bush, Senior Vice President – Finance
Kerry Hester, Senior Vice President, Operations Planning and Support
Brad Jensen, Senior Vice President, Chief Information Officer
Andrew Nocella, Senior Vice President, Marketing and Planning
David Seymour, Senior Vice President, Technical Operations
Hector Adler, Vice President, InFlight Services
Kevin Brickner, Vice President, Technical Services
Mike Carreon, Vice President, Controller
Tom Chapman, Vice President, Government Affairs
Todd Christy, Vice President, Business Technology
Robert Ciminelli, Vice President, Philadelphia Operations
David Endicott, Vice President, IT Infrastructure
Dion Flannery, Vice President/President, Express Operations
Paul Galleberg, Vice President, Legal Affairs
Madeleine Gray, Vice President, Business Technology Delivery
Al Hemenway, Vice President, Labor Relations
Lyle Hogg, Vice President – Flight Operations
Paul Jones, Vice President, Legal Affairs
Howard Kass, Vice President, Legal Affairs
Tim Lindeman, Vice President, Reservations
Bob Maloney, Vice President, Operations Control Center and Air Traffic Control
John McDonald, Vice President, Corporate Communications
Mike Minerva, Vice President, Corporate Real Estate
Paul Morell, Vice President, Safety and Regulatory Compliance
Donna Paladini, Vice President, Customer Service and Operations Support
Terri Pope, Vice President, Charlotte Operations
Ryan Price, Vice President, Human Resources
Tom Trenga, Vice President, Revenue Management
Tom Weir, Vice President, Treasurer
Stephen R. Farrow, President and CEO, Piedmont Airlines, Inc.
Keith D. Houk, President and CEO, PSA Airlines, Inc.
Caroline Ray, Corporate Secretary
- Go back to the “Investor relations” page and click on “SEC filings”.
- View the most recent “10-K” form.
- You will find the corporation’s current “official” address on the first page of the form. As of March 14, 2012, it’s “1111 West Rio Salado Parkway, Tempe, Arizona 85281“. You can write to all of the corporate officers at that address; your letter will be forwarded if they don’t actually work in that office.