TURN OFF two-factor authentication before restoring an Android phone

By | February 23, 2014

Android phones have this awesome feature whereby your list of installed applications, your application settings, your Wi-Fi settings, etc., are backed up automatically inside your Google account, such that when you set up a new phone and link it to your Google account during the initial setup, all that stuff gets restored automatically, making for a lot less work for you returning your phone to the condition you want it to be in.

However, if you have two-factor authentication enabled on your Google account, it doesn’t work properly, or at least it didn’t for me. Here’s what happened:

  • I turned on my newly factory reset phone.
  • During the initial setup process, I entered my Google account username and password.
  • The setup app told me I had to log in on the internet (i.e., through the browser) because of my two-factor authentication.
  • I logged in on the internet, including entering the two-factor authentication code I received as a text message.
  • The setup process proceeded to completion.
  • I discovered after it was done that my Google account had not been successfully configured into the phone.
  • I configured the account again. This time it worked, but my apps and settings were not restored.
  • I couldn’t find any way to tell the phone to restore my apps and settings at that point.

Moral of the story: if you’re setting up a new phone or resetting and rebuilding your old one, and you want your apps and settings to be restored, then turn off two-factor authentication completely until the phone is set up, and only then turn it back on.

 

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2 thoughts on “TURN OFF two-factor authentication before restoring an Android phone

    1. jik Post author

      Did the factory reset a second time after turning off two-factor authentication and the restore worked properly that time.

      Reply

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