Lessons learned from DIY Microsoft Surface Pro 4 screen replacement

By | May 10, 2017

I just replaced a shattered screen on a Microsoft Surface Pro 4. This was not only my first time replacing a Surface screen, it was my first time replacing a smart-phone or tablet screen of any sort.

Before doing the replacement, I attended YouTube University, watching several relevant videos. For example: Surface Pro 4 Screen Repair From Start To Finish “Sort of”How to Take Apart the Microsoft Surface Pro 4Microsoft Surface Pro 4 Display & Battery ReplacementSurface Pro 4 Teardown Review! (also see the article associated with that teardown).

I honestly didn’t watch all of these videos all the way through, and I probably didn’t watch them carefully enough either. If I had, I might have spared myself some painful “lessons learned” which left my Surface worse off than before (well, aside from the screen, which is now once again intact). In this article, I share the lessons I learned during the replacement, on the off chance that someone else might benefit from them.

Note: This isn’t a complete recipe for replacing your screen. Go watch the videos. This is just the stuff I didn’t pick up from watching the videos. Though who knows, maybe if I’d watched more carefully or paid more attention, I would have.

First, and most importantly: if you use a spudger carelessly along the top edge of the Surface (the edge with the camera), you will probably destroy your antenna assembly, and nobody sells replacements. You can see the antenna assembly in this section of the aforementioned teardown. Here’s the photo in question (click this photo and others for larger versions):

See those three windy yellowish strips, one to the left of the cameras and two to the right? They’re conductive tape which folds under the plastic and makes contact with terminals on the motherboard when the pictured part is screwed in properly. If you carefully remove the screen along the top edge by warming the adhesive with a heat gun and then carefully prying the screen away from the loosened adhesive, then hopefully you’ll be fine. However, if you chip away at the screen aggressively, e.g., because the top of your screen is shattered (as mine was) and you’re scraping pieces off bit by bit, then there’s a good chance you’ll tear the conductive tape or rip it completely off of the assembly, destroying one of the three antennae. I’m not sure why there are three, but I suspect one is for 2.4GHz WiFi, one for 5GHz WiFi, and one for BlueTooth; I don’t know which is which.

So, what can you do if you’ve found your way here too late, after ruining one or more of your antennae? Well, as I mentioned above, nobody sells replacements for this part. Microsoft refuses to sell replacement parts (lesson learned too late: that’s a damn good reason not to buy the Surface!), and it doesn’t appear that there are any third-party manufacturers of this part. You’re not the only one with this problem. So the way I see it, you have five other options:

  1. Try to get Microsoft to fix it. They might refuse, given that they consider opening the Surface “tampering” and not allowed.
  2. Make do with whatever bits of antenna are left over. It’s possible you’ll still get some signal, though your range and speeds will be greatly diminished.
  3. Keep searching Amazon, eBay, and Google for “X939878” until you find somebody selling one.
  4. Buy a broken Surface Pro 4 on eBay and cannibalize the part from it; the odds are that this will be cheaper than having Microsoft fix the damage even if they are willing to, and it will certainly be a lot cheaper than buying a new Surface.
  5. Reconstruct the ruined antenna out of double-sided tape and aluminum foil. Yes, really, that’s what I did.

I started by laying down some 5mm double-sided tape (the same tape I would be using later to mount the replacement screen) on a piece of heavy-duty foil:

Next I trimmed it to approximate the shape of the antenna I’d destroyed:

Here it is flipped over and laid out on the antenna assembly before I’ve removed the tape backing and glued it down permanently:

If you look carefully you can see that there’s a little hole on the left that it appears the antenna is supposed to avoid covering, so I did. There’s another hole like that on the right, though it’s hard to see that one in the photo.

Here it is with the backing removed from the tape and the new antenna fastened into place:

You can see the hole on the right in this photo. Finally, here’s the antenna assembly reinstalled in the Surface:

Now I’ll be honest with you… I don’t know if this aluminum foil antenna actually works. For all I know it’s a complete dud. I mean, WiFi is working in the Surface (though not all that well), but for all I know, maybe that’s because the WiFi actually uses one of the other antennae. But hey, desperate times call fo desperate measures, and it was either this or spend a minimum of hundreds of dollars to fix or replace the Surface.

Additional notes:

  • You need to remove four screws to remove the antenna assembly.
  • You also need to disconnect the little connector underneath the middle antenna strip, and reconnect it when putting the antenna assembly back.
  • The little clear plastic lens in the left-most circle of the antenna assembly falls out. Don’t lose it.
  • I suppose theoretically you could also use conductive ink or paint to “draw” a replacement antenna onto the assembly, though I didn’t try that and I’m not sure how well it would work (of course, I’m not sure my foil antenna is working either, so yay!).

Now that we’ve gotten that disaster out of the way, let’s move on to the other things I learned that you might benefit from knowing…

The speaker output slots are along the left and right edge of the Surface near the upper corners. If you look carefully at the screen before removing it, you will see that the screen glass is slightly indented to expose the slots. When you’re removing the screen, try not to use the spudger too aggressively here, or you’ll scrape the black cover off of the slot. This is probably just cosmetic, but still, no reason to damage it if you don’t have to.

You have presumably learned from watching the videos (you did watch the videos, right?) that you need to remove the logic board from the corner of your old screen and tape it to the same location on the new screen, because replacement screens don’t come with the logic board. When you’re taping down the logic board, make sure it’s all the way in the corner of the LCD, as shown here. Otherwise, it’ll press against the internals of the Surface when you go to tape down the new screen, and the screen will bulge there.

When you’re connecting the two ribbon cables from the new screen to the logic board, you need to make sure the cables are in all the way, as far as they can go. If they aren’t, your touch screen won’t work.

After reconnecting everything, test the screen before taping it down. Why? Well, for example, you don’t want to discover after taping down the new screen that you didn’t push the ribbon cables in far enough!

I used 5mm double-sided tape to tape down the screen. Unfortunately, much of the circumference of the Surface is too narrow for 5mm tape. I ended up cutting strips of tape in half lengthwise to compensate for this. If I have to do this again I’ll probably order 2mm double-sided tape to make the process faster and easier.

Good luck!


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5 thoughts on “Lessons learned from DIY Microsoft Surface Pro 4 screen replacement

  1. Paul Ingarfield

    Hi Great ‘Lessons Learnt’. I have removed my screen and found there is no way on earth that I would not absolutely ruin the foil antenna. I reckon this is one of the main lessons learned for me. The black muck MS call glue has to be removed all round the edge of the unit or the screen will not lay flat. The glue covers the antenna so it is almost impossible to remove without damaging them. I threw caution to the wind in the end and just resigned myself to having to find someway to replace the ‘irreplaceable’ antenna. My solution, inspired by you, was to use aluminium tape. I think another commenter has also used alu tape. I carefully measured and cut out, from the alu tape, the shapes that I could see from the pictures you provided and got the sizes and shapes as close as I could to the originals. it was fiddly sticking it on to the plastic piece but I got there. The main issue that I can see is with the connections that the antenna go on to. They are small pins underneath the plastic and if one doesn’t touch or doesn’t touch properly it wont work properly. The originals had gold connectors that seem to be raised up in order to get a good connection. To make sure mine were touching I smoothed the relevant face of the tape and put the screws in place as tightly as I dared. Then I removed the whole assembly and looked to see if the pins had made an indentation in the foil. If they don’t, move the foil a little until they do. Fiddly but doable. Don’t press the antenna areas here when putting the assembly in for the first time or the pins may mark but when you release the pressure it may not actually be touching. If they don’t touch add some foil to thicken the contact area but don’t forget that the tape has a glue side that is not conductive so you’ll have to work out how to do that and keep contact. Mine look pretty good but I don’t have my screen yet so don’t know if any of this will work. The thing I noticed with your foil replacement is that there are two pins underneath to make the connection but your foil in effect shorted them out. Now I am no expert and I do note that the original two legs join into one but it MAY make a difference. Why would there be two pins if they only needed one? I took time to carefully cut two legs into my antenna. Lets hope it works. Thanks for sharing your lessons learnt.

  2. Mike

    Thank you for your post. It made my repair better than what it would have been.

  3. gonzalo

    Hello, I congratulate you for sharing your experience. My question is how the screen worked (is the touch response the expected one? Is the resolution the optimum? color quality?) compared to the original one where you bought it screen replacement.

    1. jik Post author

      Screen was fine.

      All the same, I’m honestly not sure I can recommend to people to do this repair themselves. There’s a pretty high likelihood that you’ll damage the Surface badly enough that it won’t work when you’re done.

      Microsoft charges $450 for out-of-warranty repairs on the Surface Pro 4. You’re probably better off just doing that than replacing the screen yourself, unless you have a LOT of experience with this sort of thing.

      1. gonzalo

        I completely agree but in Latin America there is no repair, there is no other solution than to repair it for yourself.


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