I get this email about my Send Later Thunderbird add-on:
I tried to to set up a Send every month, but I cannot finish it as the window is too big, i can’t see the last few lines.
I tried zoom in and out that don’t work tried to drag it up that don’t work either.
I respond:
Sorry for the trouble. I’ll do my best to help you get to the bottom if it.
Do you mean that the scheduling window is taller than your screen?
What do you mean when you say that zooming in and out “don’t work”? I am able to zoom in and out with ctrl-plus and ctrl-minus.
What OS are you using? What Thunderbird version? What Send Later version?
They respond:
I have sent a screen shot, I use MS Edge, Windows 11
[the enclosed screenshot shows that “the scheduling window is taller than your screen” is indeed the problem they are experiencing]
Then they send a second email before I can reply:
I just tested it with Google Chrome, and the bottom of your send later window appeared for a split second, I couldn’t catch it with screen shot.
I reply:
Your browser version (whether it’s MS Edge or Google Chrome) is irrelevant. I asked you what version of Thunderbird you are using not what browser / browser version you are using. You can find out your Thunderbird version by selecting “About Thunderbird” from the “Help” menu in Thunderbird.
You did not answer this question: “What do you mean when you say that zooming in and out ‘don’t work’? I am able to zoom in and out with ctrl-plus and ctrl-minus.”
You did not answer this question: “What Send Later version?” You can find out the Send Later version by selecting “Add-ons and themes” from the main menu in Thunderbird and then clicking on “Send Later”.
I need you to answer my questions for me to be able to help you.
They reply:
Ver 10
[no joke, that was the entire contents of their email]
My final reply:
I cannot help you further until you answer all the questions I asked you. Your response below answers none of them. There would be no point in my asking you the same questions over and over, so I will be ignoring any further emails from you until you actually answer all my questions.
If you honestly cannot understand what I am talking about when I say that you haven’t answered my questions, then you will need to get someone else on your end to help figure it out. I’m at a loss about what to do from my end since I’ve repeatedly stated my questions clearly and explicitly and you’ve repeatedly failed to answer them.
I’ve been supporting free software (as a volunteer! nobody pays me to do this!) for decades, and this happens occasionally… Someone writes to me asking for help, who is either so unintelligent or has such poor reading comprehension skills that they can’t handle the basic task of answering clear, explicit, straightforward questions. How the heck am I supposed to help people like this? It is incredibly infuriating. I assume it is infuriating for them as well! But I still have no idea how to help them.
Furthermore, they rarely show any self-awareness about the fact that they are not answering my questions, even when I repeat the questions several times and tell them explicitly which questions they haven’t answered. More often, they get angry at me for not helping them. When, sincerely, all I want to do is help them solve their problem, but I simply can’t.
