As long-time readers of my blog know, I have been trying for a long time to help the environment and waste less of my own time by getting people to stop sending me junk mail. My primary method for doing that is to use email to contact the person or organization sending the junk mail… Read More »
April 27, 2009 Daniel Grabauskas General Manager MBTA 10 Park Plaza Boston, MA 02116 Dear Mr. Grabauskas, Once again, I find myself writing to the T to complain about service which falls far short of “bad,” doesn’t come anywhere near “unacceptable,” and perhaps even falls just a little bit south of “What in heaven’s name… Read More »
I was the “lead” letter to the editor (i.e., the one in the grey box in the center of the letters page under a photo of the front page I was writing about) in yesterday’s Boston Herald. It’s here on their Web site; here’s the text in case it’s no longer accessible there. Following their… Read More »
Less than a day after I posted my letter to my blog, and before the printed letter even reached Comcast, I received an emailed response:
April 13, 2009 Mitch Bowling General Manager and Senior Vice President, Online Services Comcast One Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103-2838 Dear Mr. Bowling, Today, my wife received at her Comcast email address, elided@comcast.net, your email message with the Subject line “Apology for Service Disruption”. My wife’s email address is a secondary address… Read More »
I recently found myself writing a document containing mostly English and a little bit of Hebrew on Linux in OpenOffice.org Writer (using a prerelease of the upcoming Fedora 11). I was pleased to see that since the last time I looked, right-to-left (RTL) text entry has improved by leaps and bounds in both Linux and OpenOffice.org. I… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I got my monthly US Airways Dividend Miles statement in email today. Here’s what I sent in response:
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) Executive summary As expected, US Airways refused to refund the $500 we paid to get my wife home after her illness, and instead offered me five $150 travel vouchers, one for each ticket. I told the customer relations rep that she could send the vouchers if she wanted to,… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I posted a complaint about our US Airways experience at http://www.my3cents.com/showReview.cgi?id=51307.
I have been asking the folks at the Cutler Majestic Theatre at Emerson College for over a year to stop sending postal mailings to our address. According to my records, I’ve contacted them on January 4, 2008, November 21, 2008, November 22, 2008, and January 6, 2009. During that time, they’ve sent me three mailings,… Read More »