To: [email protected] Mr. Houghton, Thanks to a helpful bus driver this morning (the driver of the inbound 554 bus that passed through Newton Corner at around 8:20), my daughter and I finally found out the real explanation for why we missed the 554 bus from Newton Corner to Newtonville on Monday and Tuesday of this… Read More »
Mr. Houghton, Being a glutton for punishment, and having no better option, my daughter and I set out this morning once again to take the T from Brighton Center to Walnut Street in Newton, changing buses in Newton Corner. We were stationed at 400 Centre Street by 8:17, waiting for a 554 bus scheduled to… Read More »
To: [email protected] Cc: <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>, “‘Governor Patrick’s Office (imailagent)’” <[email protected]>, “‘Halbert, David’” <[email protected]> John Houghton Superintendent, Cabot Bus Garage MBTA Dear Mr. Houghton, They say that the definition of insanity is doing the same thing over and over and expecting different results. If so, then I must… Read More »
April 27, 2009 Daniel Grabauskas General Manager MBTA 10 Park Plaza Boston, MA 02116 Dear Mr. Grabauskas, Once again, I find myself writing to the T to complain about service which falls far short of “bad,” doesn’t come anywhere near “unacceptable,” and perhaps even falls just a little bit south of “What in heaven’s name… Read More »
Reprinting without comment (except some emphasis) an email message I received this morning: From: “[email protected]” <[email protected]> To: [email protected] Cc: [email protected] Subject: Thank you for contacting the MBTA Date: Thu, 22 Jan 2009 10:38:28 -0500 We appreciate your business and value your feedback. A customer service issue was logged on 2007-05-22 at 10:35:05 A tracking number… Read More »
This morning’s complaint:
Believe it or not, this is an MBTA bus stop (on the outbound side of Commonwealth Avenue in Boston, right before the BU Bridge): Note the clear informative signage (not!), the comfortable, shaded bus shelter (double not!) and the easy access to the bus from the sidewalk (as long as you don’t mind walking over… Read More »
It never ceases to amaze me that the folks who run the MBTA can’t seem to handle the simplest aspects of running a working public transit system. Over and over again, I’ve found myself complaining to them about things that just shouldn’t come up, because they should just be handled properly to begin with.