I’ve been pilloried by many commenters on this blog and others for threatening to sue Continental over what happened to my daughter. You know, “This is what’s wrong with our society,” “People who think that a lawsuit is the right answer to every slight are scum,” stuff like that.
The thing is, I never said I was going to sue Continental. I never intended to sue Continental. I have no plans to sue Continental. I even said as much on camera in one of the interviews I gave yesterday.
Other commenters have accused me of trying to make a “profit” off of Continental’s “simple mistake.” Notwithstanding the fact that what went wrong yesterday was a lot more than a “simple mistake,” I am not, in fact, in any position to profit from the demands I’ve made of Continental.
I’ve told Continental that that I expected them to:
- refund my daughter’s entire round-trip fare; and
- put my daughter and my in-laws in first class when they fly to Boston in two weeks, to give them a nice experience to make up for the negative experience they had yesterday.
My in-laws paid for my daughter’s ticket, so if Continental refunds her fare, the money goes to them, not to me. I won’t make a cent.
I also won’t make a cent from Continental putting my daughter and in-laws in first class, and frankly, it probably won’t cost Continental anything either. It’s rather unlikely that first class on their flight will be filled with people who paid to be there; it rarely is.
Several people have claimed that when I said the airline was going to end up reimbursing a lot more than the $75 unaccompanied minor fee by the time I was through with them, that proved that I was planning on suing. These people need to understand that a lawsuit is only one of many ways to compel a company to do the right thing when they make a mistake. Another one, for example, is shining light on the company’s actions on the Internet and in the news media until they realize that it is in their best interest to at least pretend that they care about what happened.
I don’t like frivolous lawsuits anymore than any of the people commenting on what I’m doing. Like many of them, I believe that our society is overly litigious, and that many of the lawsuits that wend their way through our legal system are absurd.
The people who are accusing me of being part of the problem might want to try reading a bit more carefully and avoiding jumping to conclusions and making unfounded accusations.
Tags: Cleveland or Newark?