Posts Tagged ‘C5280’

The end of the C5280 saga, the beginning of the PIXMA MP830 era

Thursday, June 12th, 2008

The $600 check and the four FedEx return shipping labels from HP arrived. the three C5280 printers and all of the associated photo paper and ink cartridges have been boxed up, labels have been applied, and FedEx has been called for pick-up. God willing, the check will be deposited later today. I just sent a letter to the small claims court telling them to dismiss my case with prejudice.

My new Canon PIXMA MP830 multifunction printer (copy / scan / fax / print) arrived yesterday. I set it up this morning and gave it a whirl. The six photos I printed were all perfect: good colors, fine detail, and no sign of streaking due to misfiring ink jets.

I showed them to my wife, who declared that the prints from the C5280 were better. I’m not sure what planet she is living on, but at least I have a better understanding of why HP has been able to sell the poor C5280 to so many people and convince them that they were getting good photo prints out of it.

The one complaint I have about the MP830, at least so far, is that it is significantly bigger than the C5280. On the other hand, the MP830 has several significant features that the C5280 does not, including two-sided scanning and printing and a built-in fax machine (which we are not using fight now, but probably will eventually). Another big advantage of the MP830 is that it has separate ink tanks for each color, which means that you don’t end up wasting two colors of ink in a tri-color cartridge when the third color runs out.

C5280: Two few labels, no check

Friday, June 6th, 2008

Note that in my last blog entry about my battle with HP over the C5280, the email from HP said that they were going to send me three FedEx labels. I wrote back immediately upon receipt of that letter and told them that if they wanted me to return the ink cartridges and photo paper, they were going to have to send four FedEx labels instead of three. They did not respond.

Today, I received a FedEx from HP with not four labels, or even three labels, but just one label, and of course no check.

I just sent this email:

Ms. [elided],

Not only did I not receive four FedEx labels to enable me to send back all three printers and a box containing the photo paper and ink cartridges I don’t want, I actually received via FedEx today only one FedEx label, and no check.

To be clear: I will not consider this matter resolved and notify the court that the small claims case can be dismissed until (a) I’ve received a check for $600 from HP, and (b) I’ve received EITHER three FedEx labels to send back the printers and a written assurance from you that you don’t want the paper and cartridges returned, OR four FedEx labels so that I can send back the paper, cartridges, and printers.

Thank you,

  Jonathan Kamens

It’s amazing that they can’t even lose properly.

Replacing the C5280

Wednesday, June 4th, 2008

So now that HP has finally agreed to take back their crappy C5280 printer and refund my money, I’m in the market for something to replace it with.

I’m leaning toward the Canon PIXMA MP830.

Any comments about Canon printers in general or this one in particular?

I’m going to be smart this time and not believe any of the hype about the quality of its photo printing. If it prints decent prints, great, but if not, we’ll just use it for everything else and use CVS or one of the other local places when we need prints.

The end of the C5280 saga (almost)

Wednesday, June 4th, 2008

On the morning of May 20, I filed suit against Hewlett-Packard in small claims court. Here’s the filing, if you’re curious (click on the thumbnail for a larger view):


Small Claims form

Shortly after filing the suit, I faxed a copy of the filing to my HP case manager.

On May 22, someone from HP called to discuss the filing. My wife told her to send me email, which she did. I did not have time to call her back or respond to her email before today.

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C5280: seeing light at the end of the tunnel

Monday, April 14th, 2008

MGL Chapter 93a demand letter to HP about my C5280

Monday, April 14th, 2008

HP C5280 quality vs. CVS quality

Wednesday, April 9th, 2008

HP still won’t fix my C5280 or give me my money back

Tuesday, April 8th, 2008

A brief recap, for people who don’t want to read all of my blog postings about this problem: My HP C5280 printer doesn’t print photos properly. HP has sent me two replacement printers and four or five replacement ink cartridges, none of which have solved the problem. I have wasted around seven hours of my time, as well as a great deal of paper, photo sheets and ink, trying to solve the problem.

I just spoke once again to my guy “Steve” at the Hewlett Packard case manager line. He says that since we’ve tried replacing the printer and ink cartridges and it hasn’t helped, we need to try replacing the paper. He’s supposedly sending me a new package of photo paper.

This, despite the fact that I’ve seen the problem consistently on multiple kinds of paper produced and purchased in different lots, including on a brand new box of genuine HP glossy photo paper which was sealed until I opened it last night immediately before testing the third printer he had sent me.

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Why won’t my HP C5280 All-In-One print decent photos?

Monday, April 7th, 2008

In August 2007, I bought an HP PhotoSmart C5280 that wouldn’t work with my Mac, because HP shipped buggy software and didn’t bother to actually tell anyone, and I had to jump through ridiculous hoops to find and install the fixed software.

When I started trying to print photos, which was the primary use for which I purchased this printer, the photo quality was abysmal. My attempts to get HP to do something about it met with a great deal of difficulty.

Since my last blog posting on this, I have dealt with two HP escalation engineers. I have on numerous occasions been promised call-backs which never came. HP has sent me two replacement printers, for a total of three printers I’ve tried, and numerous color and photo ink cartridges, for a total of seven cartridges I’ve tried. I have wasted around seven hours of my time, countless sheets of paper, countless 4×6 photo sheets, and countless ink on alignment pages, test pages and prints.

None of this has helped. Every single alignment page I’ve printed has shown gaps in some of the patterns. Every single self-test page I’ve printed has shown missing lines in the test grids. Every single photo I’ve printed has shown uniformly spaced lines across the entire photo.

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HP printers: Oh, how the mighty have fallen

Sunday, January 20th, 2008

My loyal readers may recall my previous complaint about HP’s bungled attempt to support the Mac with its C5280 all-in-one printer. Unfortunately, my difficulties with this printer didn’t end there. Below is the letter I recently sent to HP’s CEO about the ongoing saga of my attempt to completely the presumably simple task of purchasing working print cartridges for this printer, directly from HP.

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