Posts Tagged ‘Jordan’s Furniture’
As I recently wrote, my wife and I have been shopping for mattresses at Jordan’s Furniture. We still haven’t settled on a mattress to buy, but one thing that was very obvious to us the first time we tried them out was that our old bed pillows were awful, and we walked out of Jordan’s that night with two new ones.
I bought a king-size “Nature’s Rest” latex pillow. Here’s the box it came in:
Notice how the front of the box clearly says that this is a king-size pillow. So does the label on top of the box:
The pillow came rolled up tightly inside the box. The Jordan’s associate who sold it to me warned me that it could take as much as a week for it to expand to its full size. I was therefore only somewhat concerned when I got home and unpacked the pillow and discovered that it was significantly shorter than every other king-size pillow my wife and I have ever owned. Not only that, but it was significantly shorter than the pillow cover that came in the box with it. (more…)
My wife and I recently visited Jordan’s Furniture to look at mattresses. While we’ve had our problems with Jordan’s in the past, Mattresses are definitely a commodity item, the Jordan’s “sleep techs” really do seem to know what they’re talking about, and their mattress prices are quite reasonable.
We have a Jordan’s PowerCharge account which we opened several years ago, and we had planned on using it to buy a mattress as well, to get the zero-interest financing. While we were at the store, we asked their office to check if the account was still active, and they said it was closed after two years of inactivity and we’d have to reapply for a new account.
You may have heard that 3M changed the formula for its Scotchgard products a number of years ago after it was revealed that they were causing significant environmental damage (well, it’s actually much worse than that, but that’s the basic idea). The new Scotchgard doesn’t work as well as the old one did. Apparently, none of the anti-stain treatments currently on the market that aren’t bad for the environment work as well as the old, toxic ones did.
For a relatively small fee, Jordan’s Furniture used to apply an anti-stain treatment to new upholstered furniture and warranty that if the furniture got stained, they would get the stain out or replace the item at the expense. Well, actually, it was at the expense of Stainsafe, the company that provided the anti-stain treatment and administered the warranty.
However, in a recent visit to Jordan’s, my wife and I learned that Jordan’s no longer offers anti-stain treatments on new furniture. This is supposedly motivated by three factors: (1) Jordan’s wants to be an environmentally conscious company, and the anti-stain treatments are bad for the environment; (2) the anti-stain treatments that aren’t bad for the environment don’t work well; and (3) the microfibers used to cover a lot of the furniture sold at Jordan’s have some intrinsic stain resistance. I suspect there are two more factors that the Jordan’s associate didn’t share with us: (1) there were a lot of complaints about the Stainsafe warranty (google for “Stainsafe” and you’ll see what I mean); and (2) oh, by the way, Stainsafe is bankrupt. Of course, it’s not clear whether Jordan’s stopped offering Stainsafe because they went bankrupt, or Stainsafe went bankrupt because Jordan’s stopped offering it.
A couple months ago, I posted here about the defective American Leather sleeper sofa sold to us by Jordan’s Furniture. In a nutshell, the sofa had a design defect — zippers were used to hold the seat-back cushions but weren’t strong enough to bear the weight — which caused our sofa to break; Jordan’s charged us $210 to replace it even though the sofa was under warranty; then the new sofa broke too. I wrote to Jordan’s, told them that it was now clear that a design defect that had caused our first sofa to break; that they should stop selling American Leather sleeper sofas until the design was fixed; and that they should refund the $210 we had been charged to replace our first sofa with another one that broke the same way. I also told them we didn’t want them to replace the sofa a second time, since one of the zippers on the third sofa would inevitably break just like the others, so there was no point.
Believe it or not, the story has a pretty good ending. (more…)
February 1, 2010
450 Revolutionary Drive
East Taunton, MA 02718-1369
To whom it may concern:
I am writing to you about a design defect in a piece of furniture sold to me by Jordan’s Furniture. This defect is sufficiently serious and egregious as to violate both the implied warranty of merchantability and warranty of fitness for a particular purpose. After explaining the problem below, I will explain how I expect you to compensate my wife and me for it.
In November 2007, we purchased an American Leather sleeper sofa at your store in Natick, MA. Several months after the sofa arrived, the end of the zipper holding one of the cushions began to separate from the back of the sofa, so we called and scheduled a technician to come look at it.
He said it could not be repaired and the sofa would have to be replaced. The model was no longer available, and rather than replacing our defective sofa with the closest equivalent, you instead gave us a credit for the original purchase price and told us we could use it toward the purchase of a replacement. The problem was that the new model cost $420 more. In other words, you sold us a defective sofa and then expected us to pay over $400 to replace it within their warranty period.
Needless to say, we were unhappy about this, and we complained. A customer service representative agreed for Jordan’s to absorb half of the incremental cost of the replacement sofa, thus reducing our out-of-pocket cost to $210. We accepted this offer with reservations.
Additional details about the events described above are available on my blog at <http://blog.kamens.brookline.ma.us/~jik/wordpress/jordans_warranty>.
Fast forward to a few months ago, when the same zipper on the same cushion on our replacement sofa began to separate from the sofa in exactly the same way. Not only that, but because of the separation, the zipper comes undone when people lean back on the cushion. (more…)
The Pulaski Build-A-Bear loft bed, sold by Jordan’s Furniture and other furniture retailers, has a dangerous safety defect with the brackets with which the ladder is attached to the bed. Jordan’s Furniture failed to adequately address this defect when notified about it. The U.S. Consumer Product Safety Commission is currently investigating. I am posting this article to warn the owners and potential owners of this bed about this safety defect. (more…)
About a year ago, my wife and I bought an expensive sleeper sofa from Jordan’s Furniture. Well, actually, our parents bought it for us. We paid a lot of money for it because we wanted the American Leather sleeper sofa, which has a rather unusual design. The mattress is actually several separate foam cushions mounted on a solid, segmented, folding platform. When the bed is opened, the platform is flat and the edges of the cushions push together to form a continuous sleep surface.
The American Leather sleeper sofa is more comfortable than “regular” sleepers because it doesn’t have the awful spring-mounted fabric platform that always sags intolerably, and because its foam mattress lasts long and is firmer than the awful folding inner-spring mattresses in most sleepers.
A few months after the sofa arrived, two manufacturing defects became apparent. First of all, the seams on one of the cushions began to separate. Second, the zipper that holds that same cushion to the sofa back was installed incorrectly, such that when the zipper is pulled all the way closed, the tab comes off and has to be laboriously threaded back onto the zipper. This means that the cushion can’t be zipped all the way and is always loose. We called Jordan’s and asked them to send a repair technician to look at the problems.