I just sent this letter to Black & Decker:
April 11, 2006
Black & Decker 101 Schilling Circle Hunt Valley, MD 21031-1110
To whom it may concern:
I am writing to complain about the quality of your DustBuster Cordless Wet & Dry Hand Vacuum, models CWV3630 and CWV4830.
I purchased model CWV3630 in March 2003 for $49.08 ($41.00 plus tax and shipping). It worked for less than six months before the battery stopped being able to hold a charge. It hung unused on our wall for about a year before I finally found the time to bring it to a service center; they replaced it with a model CWV4830 in November 2004. Shortly after the replacement arrived, a ball bearing in its motor went bad, and it, too, stopped working. It has hung on the wall since then, waiting for me to find the time to do something about it.
Finally, last week, I discarded the second broken DustBuster (except for the battery, which I will eventually drop off somewhere for recycling) and replaced it with a “Shark” cordless vacuum.
As a result of this experience, I will surely think twice before purchasing any Black & Decker appliance again.
Sincerely, Jonathan I. Kamens