On Tuesday afternoon, the Houston Chronicle broke the story that just a day before my daughter was put onto the wrong plane by Continental, they did the same thing to an eight-year-old girl in Houston. She was supposed to be flying to Charlotte, but instead she ended up in Fayetteville, Ark. Her story is eerily similar to ours, even down to the two ExpressJet planes being boarded on the tarmac through the same gate.
Now we have to ask ourselves an obvious question. If this kind of thing can happen twice in two days, and if none of the staff members involved in cleaning up the incident involving my daughter on Sunday felt that it was serious enough to warrant initiating damage control procedures at corporate HQ on a weekend, then which is more likely: (a) these are isolated occurrences, highly unusual, which just coincidentally happened one right after the other; or (b) this actually happens on a regular basis, and the only reason it hasn’t come to light before now is because no one has made a fuss about it like I did?
I’m voting for (b). I think Continental and ExpressJet have a lot to answer for, and I think it’s time for the DOT to start requiring the airlines to report when unaccompanied minors are lost or misrouted.
What do you think?