IsraelSims.com update

Today’s update (maybe the last?) in the IsraelSims.com saga…

Remember how IsraelSims claimed that they had sent us a replacement pair of SIM card on July 27 when the ones they’d supposedly sent July 20 hadn’t arrived? They even repeated that claim to me in email on July 29, in which they mentioned “the 4 SIM cards we sent you.”

Well, the replacement pair of SIM cards still hasn’t arrived, six mail delivery days after they claim to have sent them. It appears that my suspicion was correct that rather than actually sending replacement cards, they just mailed the original set of SIM cards that they hadn’t gotten around to mailing for a week.

So far, IsraelSims’s failure to send us the cards we ordered has wasted at least six hours of my wife’s time… an hour in the airport buying SIM cards there, plus several hours on the phone with Cellcom trying to fix something they screwed up at the airport, plus two hours in a Cellcom store this morning finally getting it straightened out. Avoiding all this time wasting and hassle was, of course, why we ordered from IsraelSims in the first place.

The IsraelSims Web site claims “Calls to the US and Europe at app. $0.32 per minute.” When I spoke to IsraelSims on the phone on July 28 when our cards hadn’t arrived and asked what the heck we were supposed to do about it, they claimed that we could just buy a SIM card at the airport, since the cards there were “exactly the same” as the ones that IsraelSims sells. And yet, it turns out that using the SIM card my wife bought at the airport, calls to the US cost several sheqalim per minute. So, is the IsraelSims Web site lying about the cost of calls to the US and Europe, or were they lying to me on the phone when they claimed that the SIM cards sold at the airport are identical to what IsraelSims sells?

Let’s review…

• Their Web site claims you can get sales answers from them by emailing sales@israelsims.com, but they don’t actually respond to sales inquiries at that address. LIE
• Their Web site claims you can get support from them by emailing support@israelsims.com, but they don’t actually respond to support inquiries at that address. LIE
• When you call after hours, their voicemail claims that if you leave a message they’ll call you back, but they don’t actually respond to voicemail messages. LIE
• Either their Web site lies about the cost of calls to the US on their SIM cards, or they lied when they told me the SIM cards sold at the airport are the same as theirs. LIE
• Their Web site claims, “All orders will be shipped within 24 to 48 hours of receiving your order.” LIE
• When I spoke to them the first time about our missing SIM cards, they said they’d look into it and call me back. They never called back. LIE
• When I spoke to them the first time about our missing SIM cards, they said they’d send us replacements via FedEx. They didn’t. LIE
• When I spoke to them the second time about our missing SIM cards, they continued to keep up the pretense that replacement cards had been sent. LIE Furthermore, they acted all surprised about the fact that their “warehouse” had “switched” from FedEx to postal mail. There is no “warehouse” — it’s a one-man business, LIE and that one man was the person who had “switched from FedEx to postal mail” (actually just mailing the order that he hadn’t bothered to mail before). LIE
• When I spoke to them the second time about our missing SIM cards, they said they’d figure out what happened and call me back. They didn’t. LIE
• Either the rate for calls to the US and Europe posted on their Web site is a LIE, or they LIEd to me when they claimed that the SIM cards at the airport are the same as the ones they sell. Or both.
• In email to me on July 29, they repeated the LIE for the third time that they had sent replacement cards which were in fact never sent.

In short, LIE LIE LIE LIE LIE LIE LIE LIE LIE LIE LIE LIE LIE LIE.

Please think twice before doing business with this company.